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tourismwaiheke's avatar
tourismwaiheke
User
2 months ago

Email issue ?

Hello,

Using Essentials and sending invoices today by email - theyre not showing in activity or arriving  - is there an issue on MYOB side ?

Thanks

3 Replies

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  • tourismwaiheke's avatar
    tourismwaiheke
    User
    2 months ago

    emails have now arrived to recipients however not in our activity history - searching on this topic & see all the difficulties out there making contact is adding to my concern !

    tourismwaiheke wrote:

    Hello,

    Using Essentials and sending invoices today by email - theyre not showing in activity or arriving  - is there an issue on MYOB side ?

    Thanks

     

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 months ago

      Hi tourismwaiheke, and BBlitz,

      Thanks for your posts. To fix this, I suggest attempting a few general troubleshooting steps:
       

      Restart Software and Computer: Close MYOB and restart both the software and your computer. This can help resolve temporary glitches or issues with system resources.

      Clear AccountRight Cache and Cookies: Sometimes, old or corrupted browser data can cause issues with web-based applications. Clearing the AccountRight Cache
       

      Additionally, I recommend visiting this help page for email troubleshooting.Email troubleshooting

       

      Feel free to post again, we're happy to help!

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

       

      Regards,
      Earl

  • BBlitz's avatar
    BBlitz
    User
    2 months ago

    This has been happening to me as well, since october last year on and off. The pop up after I send the invoice says it has been sent, but the activity column is blank. My customer has failed to receive several invoices over this time and i have had to email the pdf's outside of MYOB.