Forum Discussion
Hi gavin12345 ,
Thank you for your reply.
I have been inputting the entries manually since I couldn't figure out how to get the import to the receiving payments.
When I input them manually, I have never been asked about the details for the cards, I only put it information regarding:
- customer name
- amt received
- payment method
- memo
- ID #
- date
- invoice #
But anyway, I also checked the customers' cards list and I didn't find any duplicates, all customers only have 1 card.
Can you help me out with this?
Thank you very much
Hi keziapm
When you Receive Payments manually you select the Customer from a list - MYOB will use that Customer.
When you import, you would assume MYOB identifies the Customer Card based on the customer name you provide. What you will likely find is that MYOB finds the first Card with that name (and it might be a Supplier Card).
Note my earlier question was if you have 2 cards with the same Company Name, not if you have 2 Customer Cards with the same Company Name.
Regards
Gavin
- keziapm2 years agoContributing User
Hi gavin12345 ,
Thank you for the explanation.
I just checked the cards list and I did not find different cards under the same name, every card have unique names attached to it. No customers and suppliers with the same name.
Not sure why the import couldn't work. Can you help me out on this?
Thank you very much
Best regards,
Kezia