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julespro's avatar
julespro
User
2 years ago

Error Message when accessing Enter sales

Hello,

 

Everytime I try to access the window to enter a sale I get an error message "Something's gone wrong and Account Right needs to close". The logs show this error: MYOB.Huxley.API.HuxleyApplicationException. Can somebody help ?

Thanks

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  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 years ago

    Hi julespro 

     

    Almost every error in MYOB is a HuxleyApplicationException. Next time this happens, click the "show error details' link in lower left corner. Copy and paste into a reply to the post. The message details might help someone identify the cause.

     

    Regards

    Gavin

    • gavin12345's avatar
      gavin12345
      Ultimate User
      2 years ago

      Hi julespro 

       

      The message :

      (Unknown): ShowUIView(EnterSales,...,...)

       

      If not one I am familiar with. 2 things to try:

      • got to Setup > Easy Setup Assistance > Sales > Layout and select the most common layout type. Click Next and then close the screen. Try to create a sale again. If it fails, make a note exactly when it fails, for example Sales invoice screen doesn't open at all, or after a card is selected etc
      • Do a forum search on this error message - you might find some other suggestions to try.

      Regards

      Gavin

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