Forum Discussion

julespro's avatar
julespro
User
2 years ago

Error Message when accessing Enter sales

Hello,   Everytime I try to access the window to enter a sale I get an error message "Something's gone wrong and Account Right needs to close". The logs show this error: MYOB.Huxley.API.HuxleyAppli...
julespro's avatar
julespro
User
2 years ago

Hi Gavin,

 

Thanks for the advice here's the full error log.

 

Kind regards,

Jules

  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 years ago

    Hi julespro 

     

    The message :

    (Unknown): ShowUIView(EnterSales,...,...)

     

    If not one I am familiar with. 2 things to try:

    • got to Setup > Easy Setup Assistance > Sales > Layout and select the most common layout type. Click Next and then close the screen. Try to create a sale again. If it fails, make a note exactly when it fails, for example Sales invoice screen doesn't open at all, or after a card is selected etc
    • Do a forum search on this error message - you might find some other suggestions to try.

    Regards

    Gavin

Related content