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JunoSafc's avatar
JunoSafc
User
2 years ago

Invoice reminders stopped sending

Hi

 

We used to have the invoice reminders sent successuly to clients, but somehow it stopped.

 

I attached a screenshot here for you. It looks like it stopped sending since late 2021. 

 

I also attached the setting of invoice reminders, just to be clear - I did not change anything in the setting. 

 

I also checked the client card setting, every one is set 7 days terms, and initially I sent each one directly from AccountRight. 

 

Can some one please provide some assistant?

 

Thank you 

 

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  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    2 years ago

    Hello JunoSafc 

     

    Welcome to the Community Forum.

     

    Are these invoices that you have highlighted still currently overdue? I can see on the left they have the green tick meaning that these emails were sent out up until4/04/2022 displayed on your screen. 

    If the customers have paid the invoices, the reminder wouldn't need to send.

    Can you please confirm that these have been paid?

    • JunoSafc's avatar
      JunoSafc
      User
      2 years ago

      Hi Chris

       

      Yes they were paid, I took this screenshot just to show you that it stopped since last year. 

       

      I am getting a lot of overdue invoices this year so I was checking if the reminders were sent to clients, that's when I found that the reminders stopped sending. 

       

      I am going to show you one overdue invoice, this invoice was sent out on 27/07/2022, but nothing after, and it is still unpaid. Please see attached.