Forum Discussion

Nicky78's avatar
Nicky78
User
2 years ago

MYOB Online missing customers in the drop down box of the sales /invoices screen

When we go to search for a customer in the drop down box on the sales/invoices screen some customers are missing.  If you hit the arrown on the drop down the list only goes up to 'G' in the alphabet,...
Nicky78's avatar
Nicky78
User

I can not find the item 'Find Transactions' in the web browser version?  The destop version has no problems at all showing all of my customers, it's only when I an on the web browser version that the customer dropdown box only shows upto G.  Yes I have cleared the cache and still no better.

Komal_S's avatar
Komal_S
MYOB Moderator
2 years ago

Hi Nicky78 


Thanks for clarifying. Can you try opening the browser version on another computer or on your phone and check if the same issue still exists? I would also recommend trying another browser as sometimes there can be caching issues with a specific browser causing such problems. 

  • Nicky78's avatar
    Nicky78
    User
    2 years ago

    I currently use Google Chrome as my defualt browser.  I opened MYOB using Edge and still have the same problem, also tried it with a different user login and still having the same issue.

    • Komal_S's avatar
      Komal_S
      MYOB Moderator
      2 years ago

      Hi Nicky78 

      Please send me your product serial number and screenshot of the drop down window by Private Message, and I'll investigate this further.