Is there any alternative way to contact MYOB support besides this forum? Is it only me who is frustrated by the response time from MYOB?
If this doesn't improve, I am in the stage to think about moving to another software.
Where can I give ratings to MYOB? is a 0 rating available?
Hi MaroniteV , at this time of year (financial and payroll year end), the support channels are all overloaded, so delays are inevitable. Other accounting software will experience the same.
You can obtain support via this forum, via phone or via chat. When I last tested all 3, chat won, but not by much. However, the operator did solve my problem.
Hi MaroniteV
Thank you so much for your post and Feedback. We are focused on providing a great experience to our customers and will be always available to provide you support when you need it. We have made support easy and accessible via self-help portals and Live Chat. Furthermore, you are always welcome to post your issue here on the Community Forum and one of us we'll be happy to assist you.
Regards,
Earl
