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Hertzy1971's avatar
Hertzy1971
User
2 years ago

Reminder emails are being sent to clients after the client has paid an invoice in full

Is there a way to turn off email reminder notifications. Since the latest upgrade 2 of my clients have been sent reminder invoices to pay after they have fully paid the invoice! Embrassing and very unprofessional!

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  • SamaraM's avatar
    SamaraM
    Former Staff
    2 years ago

    Hi Hertzy1971 


    Welcome to the Community Forum, I'd be happy to look into this for you. 

     

    Could you please send me the following details by Private Message:

    • Serial Number or Client ID of your previous subscription (if known)
    • Account name and primary contact name 
    • Screenshot with an example of an incorrect reminder that was sent 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.