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Archskirt01's avatar
Archskirt01
Experienced Cover User
7 months ago
Solved

Sales and Invoicing

Good afternoon,

 

I am trying to record and invoice and coming up with an error... and then having to close MYOB.

 

"Something's gone wrong and AccountRight needs to close"

 

I have tried to close several times, put GST inclusive on and tried to record but nothing is working.

 

Help please..... I need to process my invoices.

 

Cathie

 

  • Princess_R's avatar
    Princess_R
    7 months ago

    Hi Archskirt01,

     

    Thank you for your post.

     

    I'm sorry to learn you're encountering issues when recording invoices. It seems like you're encountering a technical issue with MYOB that is preventing you from recording. This error message indicates a software crash or malfunction. At the bottom left corner of the error message, you can see the message "view error details", and this will tell you what the problem is. This will help us identify what is causing the error. Please refer to this Help article, Error: Something's gone wrong and AccountRight needs to close, that has detailed information to assist with this.

     

    I hope this helps! Please let me know if you require any further assistance with this. I'd be more than happy to help.

     

    Cheers,

    Princess

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    7 months ago

    Hi Archskirt01,

     

    Thank you for your post.

     

    I'm sorry to learn you're encountering issues when recording invoices. It seems like you're encountering a technical issue with MYOB that is preventing you from recording. This error message indicates a software crash or malfunction. At the bottom left corner of the error message, you can see the message "view error details", and this will tell you what the problem is. This will help us identify what is causing the error. Please refer to this Help article, Error: Something's gone wrong and AccountRight needs to close, that has detailed information to assist with this.

     

    I hope this helps! Please let me know if you require any further assistance with this. I'd be more than happy to help.

     

    Cheers,

    Princess

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      7 months ago

      Hi Archskirt01,

       

      I hope you've had a wonderful day! I would just like to follow up with you regarding the error message you've recently posted to see if the provided information has helped you resolve the issue. If you still need assistance, please don't hesitate to reply to this message. I'd be more than happy to assist you.

       

      Cheers,

      Princess