Sames invoice paid twice
Hi there, I have a customer who has paid the same invoice twice so his account is in credit. He is now longer in business so I can't refund him -so I would like to "write it off" before the end of th...
Forum Discussion
Hi busterboo367
Thank you for your post. You can write off the invoice as a bad debt. To write off a bad debt, you enter a negative value sale to create a credit note that can be used to close the sale you won’t be receiving payment for. This enables you to adjust the customer's balance. This Help Article, Accounting for bad debts, has more detailed information that you can use as a guide.
Please feel free to post again. I'm happy to assist further.
If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.
