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Caitlin_G's avatar
Caitlin_G
Contributing User
2 years ago

Spend Money remittance advices sending to outlook but there's no attachment on the email

Issue only happens for Spend Money Transactions: When we go Banking>Print/Email remittance advices>To be emailed then select the customer we want to email. Click on the button at the bottom, "Send Email". The go into our outlook program "Outbox" and look at the email remittance prior to sending there is no attached to the email. I have tried it on multiple computers all with the same issue.

 

I did the same process but on a transaction entered as a Enter Purchase/Pay Bill and it works perfect.

 

There seems to be a glitch with Spend Money send email remittance advices. I've been putting up with this issue for a few weeks now, any advice on how to fix it? 

 

Thanks  

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    2 years ago

    HI Caitlin_G 

     

    If your file is online, can you try using "Send emails using AccountRight" under Setup>>Preferences>>Emailing and let us know if the emails are still not sending. This would help us figure out if the issue is with the transaction or with Outlook.