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Violellis's avatar
Violellis
User
3 years ago
Solved

Splitting payment across invoices - undeposited amounts not appearing in Banking/Prepare Bank Deposit.

Hello wonderful person,   I would be so greatful if I could please help me with this as soon as you can.   I need to split a payment of $800 from a customer, across 3 invoices (one for $320, the ...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi Violellis 

     

    Thanks for your post. The first thing I'd check is the date in the Prepare Bank Deposit window. In those screenshots the date in that window is the 01/01/2020 so only transactions up to that date will be listed. The date of the missing transaction is 18/02/2020 so won't appear.

     

    Please let me know how you go with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff

Hi Violellis 

 

Thanks for your post. The first thing I'd check is the date in the Prepare Bank Deposit window. In those screenshots the date in that window is the 01/01/2020 so only transactions up to that date will be listed. The date of the missing transaction is 18/02/2020 so won't appear.

 

Please let me know how you go with this.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Violellis's avatar
Violellis
User
3 years ago

Thanks so much Tracey. 

When I opened my MYOB file the date had today's date and yes, the invoices were there. 

Thanks so much! Such a newbie oversight.

 

Kind regards,

Violet

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Violellis 

     

    You're very welcome Violet, it's an easy oversight to make.

     

    Please don't hesitate to post again if you need help in the future.