Hi there, please assist with the following;
We have a supplier invoice that was paid in Novemeber last year in full.
Due to a change in the service, we have recieved a 'refund' physically into the bank account.
How do I apply this 'refund' to the closed purchase?
The issue I was running into, was trying to clear the refund from the bankfeed.
Thanking you.
Hi Paula,
There is 2 ways you could enter the payment;
1. You could enter the payment through 'Received Money', select the supplier as the 'Payor' and post the amount to the same account number it was originally posted to and just in the memo section I would make a note of what it was for and which invoice it relates to.
Or
2. The other way you could do it is to raise a new purchase but enter with a negative amount so it shows up in 'Returns & Debits' and then allocate the money to that by selecting 'Recevie Refund'.
See attached a screenshot for you
Hi PaulaD
Thank you for contacting us.
As the user Pookie23 suggested you can try one of those option to handle the refund .
This help article has detail instructionsSupplier returns, debits, and refunds - MYOB AccountRight - MYOB Help Centre on how to handle the supplier refunds.
Feel free to post for again.
Regards
Priya selvaraj
