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SIA1986's avatar
SIA1986
User
3 years ago
Solved

Unable to print receipts

Hi 

 

I have just processed a number of payments and have gone to print receipts and they are not showing up at all.

 

I have gone into the Advanced filters and clicked the unprinted receipts only and nothing shows up at all.

 

Can you please help.

 

Thanks 

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi SIA1986, 

     

    Thanks for your post and welcome to the Community Forum ! This is something that has been raised with our teams, our teams have found that after creating a customer payment via the Bank Feeds window for a customer that has the deliver option 'to be emailed' will not load in the print receipts window. I have run the script over your file to resolve this, they should now appear. 

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi SIA1986, 

     

    Thanks for your post and welcome to the Community Forum ! This is something that has been raised with our teams, our teams have found that after creating a customer payment via the Bank Feeds window for a customer that has the deliver option 'to be emailed' will not load in the print receipts window. I have run the script over your file to resolve this, they should now appear. 

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • SIA1986's avatar
      SIA1986
      User
      3 years ago

      Hi Melisa

       

      Thanks for your response.  I can access all receipts now.

       

      Thank you

    • BellaCT's avatar
      BellaCT
      Experienced User
      3 years ago

      Hi Melisa_D 

       

      I am also having the same trouble trying to print receipts and believe I need the script to be run on my company file.

       

      Can you arrange this for me please?

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi BellaCT, 

         

        Thanks for your post. I'm happy to arrange this, can you please confirm the last 4 digits of your product serial number and file ID (This can be found by going to Help > About MYOB AccountRight).

    • SIA1986's avatar
      SIA1986
      User
      3 years ago

      Hi Melissa

       

      The same issue is happening again.  Since the end of March no receipts are showing.

       

      Could you please fix this issue again?

       

      Thanks

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi SIA1986, 

         

        Thank you for your post, I've had the script run over your company file. 

  • MattPlow's avatar
    MattPlow
    Experienced Cover User
    3 years ago

    Hi guys

     

    I am also not getting anything come up when i uncheck the "unprited receipts only" box.  Last 4 #'s are 3946, Company File ID is 2. Could somebody please help me with this? Thanks

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi MattPlow, 

       

      I'm happy to arrange the script to be run over your file, please confirm the last 4 digits of your product serial number and file ID (This can be found by going to Help > About MYOB AccountRight).

      • MattPlow's avatar
        MattPlow
        Experienced Cover User
        3 years ago

        Hi Melissa. Serial number ends in 3946, Company FIle ID is 2. Thanks