Forum Discussion

AWPERTHWA's avatar
AWPERTHWA
User
3 years ago

item prices

Hi, Hoping someone can tell me why this has happened and how this can be fixed.   If I go into my items register and look at an item it shows me the details of the item an the correct pricing. See...
gavin12345's avatar
gavin12345
Ultimate User
2 years ago

Hi AWPERTHWA 

 

As Komal_S suggested try clearing your cache - however I doubt that will help. This problem is normally caused by duplicate entries in MYOB in the price matrix. When importing prices, MYOB has created a new entry instead of updating a previous (MYOB glitch not a user fault). Sometimes MYOB will use one entry, and other times the other. MYOB should have a script they can run over the file to fix this. To confirm, do a Item Export and check the entries for this Item exactly match the displayed prices.

 

Regards

Gavin