Allocating a Credit Note

PhilipH
2 Posts
Cover User
New Zealand
PhilipH
Cover User

2Posts

1Kudos

1Solutions

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Allocating a Credit Note

I have an open invoice and an open credit, when I want to apply the credit - the invoice does not show in the credit window. Yet it is in the open invoices.

 

I went into the payment window and selected payment, I got a message that there is outstanding credit memos. So I clicked on Apply credits and received an error - AR Plus was unable to automatically appy the credit memos to the open invoice

 

Very frustrating keep going around in circles

1 REPLY
PhilipH
2 Posts
Cover User
New Zealand
PhilipH
Cover User

2Posts

1Kudos

1Solutions

Accepted Solution Solved Solution

Re: Allocating a Credit Note

I've now managed to track down an answer. The credit note category must match the category on the original invoice!

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