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I am seeing lots of similar complaints here and no responses from MYOB. Ive been with MYOB for 25 years and have not seen Tech support worse despite the huge increases in cost. Please help. Tried sending a question on Tech Support but got the response... the question area is closed at this time. What the hell am I paying for??????
Solved! Go to Solution.
MYOB did offer an email based support service a number of years ago, this has since been disabled. The reason for this was based on feedback we received in regards to the Ask a Question process and around expectations vs reality. We may look at bringing back the service in the future however my understanding is that it is not something that we are immediately looking into but we do see that some clients would like to receive their support via a this or a similar channel.
In saying that you are always welcome to use one of the other support options that MYOB does have available to clients such as extended phone support and Live Chat. Alternatively, you are always welcome to post your enquiries on the Forum. I'm sure the MYOB Community made up of MYOB Staff, MYOB Partners and other users would be happy to assist.
Thank-you for taking the time to respond to my complaint however it would have been mroe helpful if you could have posted a solution to the blank statement saga.
Based on the information provided in your original post there is no additional information into your statement enquiry as such we have no information to go to better assist you with that. If you do have any enquiry we would recommend posting as much information into what is occurring so we can investigate further.
In terms of blank statements, I would be initially looking at:
Hi Steven, I have found the issue. For some reason MYOB has wiped one of the customised forms I use. It is completely blank now. I have customised a new form and everything is working again.