Can't cancel a spend money transaction.

Contributing Cover User JK-Legend
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JK-Legend
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Can't cancel a spend money transaction.

HI....HELP - Royal mess...

Can't reverse received money transaction attributed to several sales and an order - which was reconciled!I deleted the reconciled account .... now cannot delete the "order" which is now an invoice!

 

I'd deleted a canceled sales - then the customer paid for it and doesn't want the overpayment attributed to any other invoice!

 

I've recreated the sales invoice - however cannot find a way around deleting the original transaction.

2 REPLIES
MYOB Staff Post RienaP
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MYOB Staff Post
New Zealand
RienaP
MYOB Staff Post

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Re: Can't cancel a spend money transaction.

Hi, @JK-Legend,

 

When the order is created in the system and payment applied to it and it gets converted to an Invoice then you really cannot delete the original transaction.  You need to reverse it. You can't simply delete the deposit; the invoice will first need to be reversed. This provides an audit trail of the transaction and allows the deposit to be refunded.

 

I have attached a help article on Customer Deposits which states the steps to reverse. 

 

Let us know how you go as we are happy to help further. Smiley Happy


Regards,
Riena
MYOB Training Specialist
Contributing Cover User JK-Legend
8 Posts
Contributing Cover User
JK-Legend
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Re: Can't cancel a spend money transaction.

Reversing the transaction didn't delete the partial payment. It created a credit note for the full value of the Invoice.

 

The scenario: There was an overpayment from my customer - which I attributed to an invoice then an order - which has been converted to an Invoice. The reason I did this - was due to a cancellation - so I deleted the invoice - which should have been sent, and wasn't - which is where the problem started. 

I thought it would be good to credit open invoice / order! Not the correct practise. I didn't realise customer had already programmed her payment to me.

 

The system wouldn't allow me to delete the payment - I understand - because of the change from order to invoice.

Does this make sense so far?

 

There are 9 x Invoices + 1 x Order/Invoice involved in the transaction.

 

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