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April - last edited April
Hello - I am having difficulty linking suppliers invoices to bills in Accountright 2016.3. I can link the first or maybe even the second but it stops after that. The invoice just sits in the intray. I have tried to repeat the process but nothing happens. I have quit the intray, gone back in and tried again but nothing happens. I have quit Accountright and logged in again the next day tried again but still the same result. The issue occurs with invoices from the same supplier or a different supplier.
Hi there @StarGlass,
Welcome to the MYOB Community Forum.
Are you able to elaborate as to what happens when you click on a document and select the option to 'Link to Existing Bill'? You've mentioned it just 'sits in the InTray' - does it freeze? Do you see a spinning blue cog?
Additionally, how are you adding them to your InTray (e.g. drag and drop, e-mail)?
i highlight the bill i wish to link. i follow the process of finding the correct bill. i then click to link. when the window closes the invoice is still sitting in the intray highlighted. it does not link.
no freezing. no spinning wheel cog.
i email the invoices to the intray.
Thanks for the additional information. It does sound quite unusual, and I've been unable to replicate it on my end.
Are you able to try uploading a document via the Add Documents or the drag and drop feature and then seeing if you're able to link it to a bill? This would help us work out whether the issue is related to the e-mailing or whether it's affecting all documents in your In Tray.
I rcvd a bill from a supplier this morning. I emailed to the "in tray" and then successfully linked this to an existing bill. see attached 612440. I then tried again to link an invoice to a bill that I have been having issues with but with no success. I tried what you suggested. I deleted the invoice from the "in tray" and added the invoice via "Add Documents" and then tried to link to the bill but again no success. see attached 232464. I have attached these pdf's hopefully you can see an obvious reason why one will link and the other will not.