Client Paid Twice

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Experienced User powerette
18 Posts
Experienced User
Australia
Solved: Go to Solution

Client Paid Twice

I use AccountRight Premier and a client accidentally paid an invoice two days in a row.

 

We repaid them by direct transfer, but how do I process this in MYOB?

 

Thank you.

2 REPLIES
Super Partner PaulBihet
598 Posts
Super Partner
Australia
Accepted Solution Solved Solution

Re: Client Paid Twice

  1. Click on Sales
  2. Click on Receive Payments
  3. Select / Type in Customer and fill in date, Amount Received etc as you would normally process payments
  4. Bottom left of screen is a little white box {include closed sales} make sure this is ticked
  5. Find the already paid invoice it should have a zero balance and type in the amount applied section the double payment amount
  6. Click on record, you will get a warning this will create a credit memo click OK to this warning
  7. Close payment screen window
  8. Go to Sales then click on Sales Register
  9. Click on Returns and Credits
  10. Click on the newly created credit (Highlight only do not click on the arrow)
  11. Click on Pay Refund bottom left of screen
  12. Check the Bank Account is correct and adjust date if necessary and change cheque no to EFT or somthing similar

Screenshots attached

Paul Bihet MYOB Certified Consultant
(Bookkeeper Support & Training)
MYOB Sales, Installation & Support
B.A.S. Service Provider
Phone (08) 7131 1116
Mobile 0413 313 403
Fax (08) 7200 7715
Email: paul@mysupportman.com.au
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Experienced User powerette
18 Posts
Experienced User
Australia

Re: Client Paid Twice

Thank you, this worked.  Sorry, it won't let me tick Accept As Solution.

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