Customer Deposits - Can they be reversed

Contributing Cover User kath75
8 Posts
Contributing Cover User
Australia
kath75
Contributing Cover User

8Posts

0Kudos

1Solutions

Solved: Go to Solution

Customer Deposits - Can they be reversed

Hi,

Using AccountRight Online, can a customer deposit that has been applied to an invoice be reversed? 

 

1 REPLY
MYOB Moderator Steven_M
20,772 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

20772Posts

2304Kudos

2892Solutions

Accepted Solution Solved Solution

Re: Customer Deposits - Can they be reversed

Hi @kath75

 

A customer deposit*, is not able to be reversed once that order has been converted into an invoice. In saying that, if you did need to reverse out that payment the best way is to reverse the invoice. This creates a credit note which can then be refunded to cancel out what has occurred. You can then create a new sale and payment if required.  Help Article: Customer deposits goes through that process in more detail.

 

*A customer deposit is a payment made against an order and that order has since been converted into an invoice.


Kind Regards,
Steven
MYOB Client Support
Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post