We can't access your documents at the moment

Contributing Cover User Madeleine18
8 Posts
Contributing Cover User
Australia
Madeleine18
Contributing Cover User

8Posts

2Kudos

0Solutions

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We can't access your documents at the moment

Hi,


I receive a "We can't access your documents at the moment" whenever I try to upload attachments in the In-Tray. I have been receiving this error for over a month and invoices that are attached already in MYOB will not load. I am on the current version. Can you please advise how to rectify this? This is not happening in any of my other company files. 

My diagnositcs are attached

6 REPLIES
Contributing Cover User Madeleine18
8 Posts
Contributing Cover User
Australia
Madeleine18
Contributing Cover User

8Posts

2Kudos

0Solutions

We can't access your documents at the moment

Hi,


I receive a "We can't access your documents at the moment" whenever I try to upload attachments in the In-Tray. I have been receiving this error for over a month and invoices that are attached already in MYOB will not load. I am on the current version. Can you please advise how to rectify this? This is not happening in any of my other company files. 

My diagnositcs are as per below:

 

2017-07-17 08:05:44.8380,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,7, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 08:51:47.2431,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,18, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 08:51:53.0937,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,10, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 09:11:45.5884,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,21, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 09:11:49.8289,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,19, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 09:11:53.8304,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,21, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 09:11:58.5565,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,19, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 09:12:02.4754,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,21, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 09:12:06.7924,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,19, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 09:12:10.7461,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,21, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 09:12:15.0323,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,19, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 09:12:19.8655,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,21, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 09:12:24.8885,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,19, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 09:12:29.3049,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,21, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 09:12:33.5008,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,19, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 09:12:37.8867,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,21, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 09:12:41.6420,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,19, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 09:12:45.3404,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,21, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 10:55:07.0235,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,16, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 11:48:33.0523,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,173, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 12:33:42.3823,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,153, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 13:03:55.0379,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,13, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2017-07-17 13:04:02.1434,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,19, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)

MYOB Staff Post Melissa73
398 Posts
MYOB Staff Post
Melissa73
MYOB Staff Post

398Posts

70Kudos

50Solutions

Re: We can't access your documents at the moment

Hello @Madeleine18,

 

 

Thanks for your post and welcome to MYOB's Community Forum, we hope you find it full of valuable information!

 

I apologise for the inconvenience this would be causing you.

 

Has this company file ever had the serial number on it changed?

 

Please let me know as this will more than likely require further investigation.

 

 

Kind regards,
Melissa
MYOB Client Support
Contributing Cover User Madeleine18
8 Posts
Contributing Cover User
Australia
Madeleine18
Contributing Cover User

8Posts

2Kudos

0Solutions

Re: We can't access your documents at the moment

HI Melissa,

 

Thanks for your quick response. Yes, we recently upgraded the MYOB file from standard to plus. 

MYOB Staff Post Melissa73
398 Posts
MYOB Staff Post
Melissa73
MYOB Staff Post

398Posts

70Kudos

50Solutions

Re: We can't access your documents at the moment

Hello @Madeleine18,

 

 

Thanks for that additional information. 

 

As this file has had the serial number change, this has messed up some back end data in regards to the InTray.

 

We are able to get this fixed up for you. In order to do this, I will just need you to confirm the last 4 digits of your serial number and the company file ID number/company file name.

 

Thanks!

 

 

Kind regards,
Melissa
MYOB Client Support
Contributing Cover User Madeleine18
8 Posts
Contributing Cover User
Australia
Madeleine18
Contributing Cover User

8Posts

2Kudos

0Solutions

Re: We can't access your documents at the moment

Thanks Melissa,

 

The last 4 digits are 1393 file number 7

MYOB Staff Post Melissa73
398 Posts
MYOB Staff Post
Melissa73
MYOB Staff Post

398Posts

70Kudos

50Solutions

Accepted Solution Solved Solution

Re: We can't access your documents at the moment

Hello @Madeleine18,

 

 

Thank you so much for your patience.

 

This should be fixed now. Please log out and log back into your file then try to access InTray.

 

Please let us know if you are still experiencing issues.

 

Please don’t hesitate to post anytime you have a question. We are always happy to assist.

 

 

Kind regards,
Melissa
MYOB Client Support
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