Can not email payslips

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Can not email payslips

We are receiving the following message when we try to send our paylsips via email:  


Your email program is not fully supported. Create a new message and attach "Pay Slip.pdf" attachment, found in your data file directory, to the message.


We use Gmail for our email system and up until February this year we had no problem.  We have AccountEdge Pro 15.5 for Macintosh




MYOB Moderator Neil_M
4,477 Posts
MYOB Moderator
New Zealand

Re: Can not email payslips

Hi Lee ( @Lee_at_Royals )


AccountEdge only supports Apple Mail and Outlook for Mac as fully supported compatible email programs. Other email programs may work for periods of time, however they aren’t supported as being compatible and as a result may give different errors depending on the program when trying to email.


If you are using Gmail or another emailing system, you may be able to configure a compatible emailing program to use that particular email address. If you aren’t sure on how to do this, then I recommend speaking to your IT professional to achieve this


Please do feel free to post any other questions that you may have.

Kind regards,
MYOB Client Support
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