Payroll Advice Report not showing YTD

Experienced Partner Karen23
22 Posts
Experienced Partner
Australia
Karen23
Experienced Partner

22Posts

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Payroll Advice Report not showing YTD

My client has AccountRight and when he prints the Payroll Advice report it does not show any YTD figures but when I login and print the same report from the same file mine shows YTD.  I have attached the 2 reports to show my problem.  I see that this was an issue in September 2015 but surely this has been rectified since then?  Can you suggest what my client is doing to make this an issue?

 

 

3 REPLIES
Experienced Cover User YPK
32 Posts
Experienced Cover User
Australia
YPK
Experienced Cover User

32Posts

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0Solutions

Re: Payroll Advice Report not showing YTD

Could it be the setting here referring to YTD on Paycheque Stubs?

MYOB Preferences.JPG
Experienced Partner Karen23
22 Posts
Experienced Partner
Australia
Karen23
Experienced Partner

22Posts

2Kudos

0Solutions

Re: Payroll Advice Report not showing YTD

Thanks but yes that was already ticked.  

MYOB Moderator Steven_M
21,968 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

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Re: Payroll Advice Report not showing YTD

hi @Karen23

 

We did have a known issue which reported the incorrect Year-to-date figures on some payroll reports in earlier versions, this was addressed with the AccountRight 2016.3 update. 

In your case, as you can correct show the values when you run the report it sounds like a possible error at the client's end rather than a program/company file error. As a start, I would be recommending a reinstall of the program. If it is still occurring after that reinstall, I would be testing to see if the same thing does occur in the sample company file i.e. Clearwater.


Kind Regards,
Steven
MYOB Client Support
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