Developer Inactive

1 REPLY
MYOB Staff Post DeveloperJack
65 Posts
MYOB Staff Post
Australia
DeveloperJack
MYOB Staff Post

65Posts

21Kudos

7Solutions

Re: Developer Inactive

Hi there @Tarnia,

The API team have been on leave over the holiday season which might explain why you've not heard back. You mentioned that you've emailed the developer support inbox - do you have a 5 digit ticket number that we can follow up for you this week?

 

Developer inactive errors come down to three possible causes:

 - The x-myobapi-key header is missing or incorrect.

 - The API key you've provided is inactive (possible if you've created new/additional keys recently).

 - The API key needs to be explicitly activated to access an API (e.g. for Exo).

 

If your x-myobapi-key header is definitely correct then we'll be able to take a look at your key for you if you can pop it through to developers@myob.com or let us know an existing ticket number.

 

Cheers,

Jack

Jack Skinner
MYOBapi Evangelist

Are you a developer? Check out http://developer.myob.com
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Partner Tarnia
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Partner
Tarnia
Partner

1Posts

0Kudos

0Solutions

Developer Inactive

Hi there,

 

I am having issues with my API for MYOB EXO – integrating with Woo commerce on our website. AND YES... I have emailed support - but I haven't heard back as yet.

 

I looked into API problems. During our check, we found this error from MYOB : Error - Developer Inactive.

 

Can you please tell me if the error is relating with my API Key? Are you able to please double check on API key & other parameters, to see If they are all valid?

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