older version of myob add-on connector (api) cannot be removed

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MYOB Staff Post HelenB
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MYOB Staff Post
New Zealand
HelenB
MYOB Staff Post

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Re: older version of myob add-on connector (api) cannot be removed

Hi @Nichemark & @WK

 

Uninstall issues can be quite complex as they rely on a number of different factors in the environment that the MYOB Add-on Connector is installed in. 

If you are having trouble uninstalling the MYOB Add-on Connector, then it is best that you reach out to our support teams so they can help you resolve this. Our Support Teams are available to help via Live Chat and Phone.

 

Thanks

Helen

 

Nichemark
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Cover User
Australia
Nichemark
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Re: older version of myob add-on connector (api) cannot be removed

Did you get an answer to this 'cos I've got that same issue?

WK
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Cover User
Australia
WK
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older version of myob add-on connector (api) cannot be removed

When trying to install AccountRight 2017.2 on a Windows 7 PC I'm getting the error:

MYOB Add-On Connector (API)

The feature you are trying to use is on a network resource that is unavailable.

 

After this the message:

The older version of MYOB Add-On Connector (API) cannot be removed. Contact your technical support group.

 

This PC did have an older version of Premier installed, which I uninstalled using Add/Remove Programs.

No other MYOB entries in the Add/Remove Programs.

 

What can I do to resolve this?

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