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AccountRight: Getting Started
New to AccountRight? Start your journey here.Featured Content
MYOB AccountRight version 2026.8 will be released on September 16th 2026.
AccountRight updates are typically made available around the middle of every month.
These updates include, new features,...
Featured Content
We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Unable to convert order to bill
Morning, we are unable to convert existing purchase order with receipted goods into a bill. Every time we try to do this MYOB times out and crashes. Have tried to load as a completely new and separate bill which does the same thing. Wondering if there is a bug with the actual item we are receipting in. Can you please offer any suggestions.
Opt-out of Benefit program in Flare
I like the option to use MYOB for electronic onboarding and had noticed the tick box for flare benefits ticked by default. I always unticked this as we do not wish to be a middleman for services or benefits that are unvetted by us. It seems that Flare is still getting the information and may contact staff for offers even if we have unticked the box during the invite. I also find it objectionable to have this ticked by default. This should be opt-in and not opt-out. Please change this to prevent data leaks now or in the future.
Importing Spend Money Transactions
Hi, I am having an issue trying to import Spend Money transactions. I have exported as recommended to get a template however when importing again, I get an error. This has been my last attempt at importing even a single transaction. I took the below lines from a file that MYOB created when exporting Spend Money for January 2025. Google,3/01/2025,21110,,11.09, Google,3/01/2025,,53000,10.08,1.01 I created a separate text file with the following (only changing the year) {} Co./Last Name,Date,Cheque Account,Allocation Account No.,Amount,Tax Amount Google,3/01/2026,21110,,11.09, Google,3/01/2026,,53000,10.08,1.01 When attempting to import, I get this in the import log: 0 records imported without errors. 0 records imported with warnings. 1 records skipped. Summary of errors Error -15: Account number not found in list of postable accounts. -15 ,Google,3/01/2026,21110,,11.09,0 ,Google,3/01/2026,,143,10.08,1.01 From what I can see, the import process has somehow changed my 53000 'Cost of Sales' account to 143 (account/record ID number?). The 21110 account definitely refers to a credit card account in MYOB that I use to manually enter Spend Money transactions. I've gone through a number of forum posts however haven't found a solution. What am I missing to make this work? Hopefully someone can shine some light on it for me. Thanks
MYOB subscription payments
My subscriptions have been paid by direct debit forever. Dates set by MYOB. So why am I receiving notices that my account is overdue, together with instructions to sign into my account and pay up "to get back up in running"? That makes no sense. Please do something about it.
"Column chooser" improvements
Employee List: Add start date column. We can add termination date but not start date. The number of times I have to do a full export of cards to get an employee list with start dates is too high. Purchase Register: The "due date" would be far more useful than "promised date". At least it doesn't require any extra data entry. It's just an empty column. To find a due date from the purchase register, we have to open the invoice, and then click into the terms. Full customisation for all (or even most) available data fields would be wonderful.
MYOB APP STILL NOT WORKING AFTER 3 DAYS - TOTALLY UNACCEPTABLE "SUPPORT"
I have emailed, phoned, had 2 different case numbers created (the first one due to ineptitude of the tech person caused the 2nd one) and now I cannot log into my MYOB app at all now which is the ONLY way I do my work - the browser version of Accountright is ATROCIOUS! Now, due to one of the issues being your tech person DUPLICATED my Accountright Company file which shows as 2 separate links in the browser version, I am now being charged DOUBLE for September subscription - as notified by my invoice and direct debit notification yesterday - $330 being direct debited instead of $165!!! This needs to be urgently rectified! You do not have my authority to take twice the amount due to your tech person's ineptitude and failure to fix the issues reported. I am an office of 1, I work 6 of the 7 days in my MYOB app and now thanks to your pathetic level of "support" which has been offloaded to the Phillipines and is absolutely NO help whatsoever, I am unable to work properly and am way behind. Get this sorted out fast, I am paying for a service that is NOT being provided. Inadequate level of support that is severely impacting our business. MYOB is not the product it once was. It took 3 months last time to get a refund for the double charging you did back in April and May due to once again tech deficiencies. I need the Accountright App fixed immediately!!ITEM SALES REPORTS
MYOB item sales reports default to the description stored in your inventory list rather than the customised line-item text entered directly onto individual invoices. This occurs due to the database structure. MYOB links item sales reports to the original item profile (Item Information) rather than the transactional line text of a specific sale. Furthermore, the reporting engine currently lacks a column to swap or override this default description with the customised invoice line description if you edit the text during data entry. It’s high time this shortcoming was rectified to save us all the hassle of manually exporting the fields into a new database and running tailored reports.
Superannuation
Today I did a payroll run, I emailed the pay slip and submitted finished. I forgot to pay superannuation., I have gone back and checked the pay slip and the superannuation is showing but when I go to Pay Superanuation (desktop ) it does not show the payment. And I cannot access the Payroll Online browser as it says it has to be the Administrator which I am and I cannot find why I cant access this. Can anyone help with this? Thanks J
Sent emails
Please change this to show the email that was sent not as it currently is a copy of the quote invoice which may have been changed. This is incredibly frustrating. the fix recommended of saving as a PDF is just to slow and unnecessary. A sent email is a sent email. not a copy of whats currently in the system. michaelCreating a New SMSF as Admin and Super Admin
Since July, I have been trying to create a new SMSF and it keeps telling me that I don't have the rights/authority to do so. I am the only user and main Admin across MYOB so I don't know why this is happening and how to solve it. Any guidance is appreciated. ThanksRemove view invoice link
Please remove the view invoice link from our emails. We do not use the online payments and our invoices are sent via outlook. Our customers are using the link and it takes them to a blank error page. This is unprofessional. I now have to send the invoices to myself and forward them after removing the link. I send a lot of invoices each day and this is time consuming.
Emailing and Link Trouble
Hi, I am having trouble with Invoices, Orders and now Quotes Not emailing from MYOB. I check the sent emails section and they have not gone. Can it be a Form Format issue, not linking when updates get sent to us? Also when Invoices are sending I am being informed the client receiving is not able to open the Invoice Link to acquire there invoice, and I am being asked to send a PDF by email. Any ideas or Help would be muchly appreciated as usual. Thank you again. KermieImporting website sales
When i try and import our website sales into Accountright it is saying i am missing a Card-ID, but very often they are new sales on the website so they are new customers and don't have an existing customer card. However, it still happens if they are an existing card. Anyone got any work arounds for importing one off sales?Login code unavailable
Hi I have been using the same myob account for 16 years. now that I can’t get into my emails ever again.. I can’t get the authentication code to log into myob. is there a number I can call. because i can’t get into emails I can’t even get my client number and the ppl on the chat do nothing but say I can’t help you. so I have myob that I can’t use at all can’t cancel cos I can’t log in surely there must be a number I can call to get Id’d. can anyone helpAI BAS review suggestions for a SMSF
Hi, I use MYOB for my SMSF to send rent invoices and manage share transactions etc. AI BAS keeps "reviewing" my entries with a N-T gst code and suggesting they should have GST applied as it sees a dividend payment or a transfer between accounts as sale receipts. It also assumes a purchase or sale of shares is a personal transaction. I understand that most MYOB accounts will be for a business, but is there a way to let AI know that the "business" is actually an investment vehicle and the N-T codes I've entered are correct? It doesn't seem to be learning, even after several rejections and feedback of its not so helpful suggestions.Can not export reports to Excel
We can no longer export our reports to excel as we are getting an error message stating "you are attempting to open a file type (Excel97-2003 Workbooks and Templates) that has been blocked by your file block settings in the Trust Center" How can we fix this? Our IT department are saying that it is due to Microsoft's security update and that MYOB generates a legacy xls format that is over 10 years old and the security update is now blocking these formats. Will this be fixed in an upcoming update? Or is there a work around other than a CSV file?
Request: Restore unattended update capability from AccountRight Server Edition
We are trying to replicate functionality that was previously available with the AccountRight Server Edition and that is particularly important in hosted/RDS environments. Our client operates AccountRight within an RDS farm in a hosted environment. Rather than maintaining a separate AccountRight installation within each user's %AppData% profile, we have relocated the AccountRight application folder to a shared location on a file server. Multiple users execute the same installation from this shared location. This works perfectly well for normal operation. The problem occurs with automatic updates. The AccountRight update process needs to create and modify files within the application directory. Because the shared application directory deliberately does not grant normal users Modify/Write permissions, an automatic update initiated by a standard user cannot complete. Our current workaround is to have an administrator with sufficient permissions launch AccountRight, allow approximately 60 seconds for the update process to detect, download and install any available update, and then close the application so that the update/restart process can complete. This is obviously not suitable as a proper unattended administration process. Requested functionality We would like MYOB to restore the unattended update capability that was previously available with AccountRight Server Edition. Specifically, we would like a documented command-line operation that: can be executed without displaying the AccountRight GUI; checks for an available AccountRight update; downloads and installs the update using the same update mechanism currently used by AccountRight; can be executed under a scheduled task, service account, SYSTEM account, or other administrative context; returns an appropriate exit code indicating success, failure, or that no update was required; and does not require AccountRight to be interactively opened and subsequently closed to initiate the update. Ideally, this would simply expose the existing update functionality already present in the current AccountRight PC Edition through a supported command-line interface. This would allow organisations operating AccountRight in RDS, terminal-server, hosted, or other centrally managed environments to perform updates in a controlled and unattended manner without granting ordinary users write access to the application installation directory. We are not requesting a different update mechanism — only a supported, unattended way of invoking the same update process that AccountRight already performs when the application is launched interactively. This functionality was available in the former Server Edition and would be extremely valuable to have restored for the current PC Edition.
