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Hi Everyone
MYOB AccountRight version 2026.4 will be released on May 13th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include impro...
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We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Online payment listed twice in Undeposited Funds account
We use online payments and bank feed with automatic reconciliation. I have the following issue: My customer paid 5 invoices online total to us $550. 5/5/2026 One deposit from MYOB to our bank account of $550. Bank feed shows one deposit of $550 but not reconciled. However the Undeposited Funds Account shows two online payments (Debit). There is no corresponding Credit. The relevant invoices are closed as paid, plus a credit for each invoice (so total credit $550). I raised an enquiry/ticket with MYOB support who today sent me a page of poorly worded general information about online payments/reconciliation which did not address my specific issue of the double entry in the Undeposited Funds Account. Hopefully somebody here can assist. Thank youwhy does myob pay super take so long
I have started processing Super through Myob as a trial, after using ATO Super clearing house for many years. I only processed one company's supers through MYOB, the other companies I work for, I continued using ATO Clearing house. I processed these all on the same day, and whilst the ATO Clearing house has already paid out the super to the corresponding employees, MYOB Pay Super is nowhere to be seen. The amount came out of the bank a/c 5 days ago! Going forward, how often is this lag in payment going to happen? What happens when we have to start paying super every payroll period as per the new tax laws??
STP Phase 2 requirements
I have just moved from Reckon to MYOB and am having issues with payroll set up. Under STP Phase 2 I have to disaggregate Task Allowances and Leave Loading. Each employees hourly rate is separated into Ordinary Earnings, Task Allowance and Leave Loading. Each employee is paid at a different rate so all of these amounts are different for each employee. How do i set up the Pay Items? Do I have to set up 40 of each item to allow for each employees separate rates? In reckon I had one Item but could set the hourly rate for each employee. Could someone please help.
Company file online confirmations after 17 June?
I am addressing this question to MYOB. I use AccountRight desktop (PC) software. I purchased a perpetual desktop licence many years ago. Like many of your customers, I run multiple company files offline. It is simple. It is secure. It is cost effective. I intend to stay on the pre-17-June version of MYOB. This is despite MYOB's decision to withdraw support for offline files. But offline company files must be "confirmed" every so often via MYOB's online confirmation service. Given MYOB's recent announcement, it is easy to imagine that after 17th June, MYOB might decide to switch off this confirmation service for pre-17-June company files. An unconfirmed company file can only be opened in read-only mode. No more transactions can be entered. This would immediately compel users to move their company files online under one or more monthly subscription plans. Here is my question to MYOB: After 17th June, will users of pre-17-June software still be able to confirm their pre-17-June company files? What guarantees do we have that this service will not be withdrawn? For how long? I seek an official response please.
Positive stock on hand and negative value in inventory
I am trying to delete an item which was incorrectly entered into a Purchase Order. We had no stock of this item but system will not allow me to delete it. Error message says " Processing this purchase would leave the item ..... with positive on hand quantity and a negative value in inventory" I understand the issue but need someone to please explain how to solve the problem so I can delete the item line. ThanksTransactions not showing in the bank reconciliation
Hello Everyone, I'm currently facing an issue with reconciling transactions within the date range of 1/04/2022 to 30/06/2022. Despite correctly allocating the transactions and ensuring that the appropriate bank account is selected, I am encountering difficulty as these transactions do not appear in the reconciliation bank. I have confirmed that all transactions have been accurately entered, and the dates are input correctly. Despite this, the transactions are not reflecting in the bank reconciliation. I have attached scrrenshots of the bank reconciliation and the bank transaction tabs. For instance the fisrt of April 2022 I can only reconcile 3 transactions but I have 9 transactions in the Bank transaction. I would appreciate your assistance in resolving this matter. If you have any insights or suggestions on how to make these transactions appear in the bank reconciliation, please share them with me :) Thank you
Pay super double debiting
Hi there Recently we set up Pay Super in readiness for Payday Super from 1 July, but something seems to have gone wrong. Both the total super for the payrun and the individual amounts for each employee are being debited. I've attached the general ledger detail report from Friday's payrun. You'll see that the total super payment of $855-57 for the payrun is debited and that is the amount that came out of our bank account. Then each individual employee amount is debited. These amounts did not come out of our bank account, but they are showing in the bank register as though they did. They are also showing as coming out of the wrong bank account. What have we done wrong? Many thanksRestoring old files offline
Hi, I am trying to access some very old files (pre 2008) offline which are older versions. I am currently running version 2024.2.0. 1. I select the old file from my library, it askd if I want to upgrade which I do and go through the steps. After it indicates the file has been upgraded and I select Open upgraded file it goes to the sign in page, pauses for a few seconds then MYOB shuts down. 2. If I then try to open one the upgraded files that has gone through the above process, I select okay at the sign in page and again it pauses for a few seconds then MYOB shuts down. Can you please give me any solution. Thanks in advance
upload data files
I'm publishing this post again on a different discussion platform as I would really like an answer further to MYOB advising that the server edition would be the solution for so many of us, I've downloaded it and now access my online and offline data files using the server edition. I want to get ahead of the financial year end need an answer please I have clients for whom I've kept data files online since 2018 to process payrolls only, and offline desktop files which hold all their day to day data. Each file has it's own serial number. After I've processed final payrolls for the 25-26 financial year (which occur after 17the June) can I upload the day to day data files online or will that be an issue as there are already files online As mentioned above - each offline and online file for the same ABN has a different serial number
Pay Super - ability to future date
With upcoming changes to Payday Super it would be extremely beneficial to be able to create a superannuation payment with a future date, authorise today and the payment is not taken out of the bank account until the future date. I often do payroll in advance when going on leave. With Payday super we need to pay super on the day of payroll. The current Pay Super in MYOB means that although the Pay Super is for a date in advance, that is effectively ignored and the money comes out of the bank account on the date it is authorised. This will put pressure on bookkeepers/payroll staff to have to either login on the payday to authorise super, or put cashflow pressure on businesses to pay super in advance of the payroll which seems illogical.Personal leave for teachers
I do payroll for a Preschool. The staff are a mixture of teachers, childcare workers and the office administrator. I have just discovered that the teachers have a cap on their personal leave. As teachers they are entitled to 25 days of personal leave (pro-rata for part time staff). In 2018, a cap was brought in. The cap comes in after 6 years of employment. From this time there is a cap of 120 days. They are still entitled to 25 days of personal leave. However at the end of the year they can only add 10 unused days to the cap, even if they took no personal leave. How do I put this into MYOB. I use Account Right. The childcare workers and the office administrator are not affected by this cap. Any ideas appreciated. Regards EllenCREATE SUPER FUND
Hi, my user role is set as Pay Super Administrator, I was able to setup one of the employee's super fund. I am now trying to add another fund but when I go into create super fund I get the below message; It looks like you're not authorised to do this. Only a person from the business with the role of administrator can create or edit a self managed super fund in Pay super. Can you help me resolve this issueBank Feed issues
Hello, Our bank feed was only recently turned on. We have two major issues. The first is that although "match with existing" is turned on, we are not being offered the existing transactions to match with ($ are an exact match). Eg we have created a payment EP file and the bank feed is only offering open bills, not the existing EP file transaction. (it was yesterday but today is not). The other issue is that the bank feed is not showing up at all in the desktop app but is only showing up in the browser. There is terrible waiting time and wheels of death while matching. Is there anything that can be done about either issue?
Pay Superannuation - Authorising payment
Good afternoon With Pay day super coming in and SBCH shutting, we have started paying super via MYOB Pay super function. Whilst the function and timing of it is great, we have found that the second person authorising the payment has to hop on to my MYOB to approve, or log in as me if she is remote and then authorise with her log in. Are we doing something wrong or is there going to be a way around this in the near future? Thanks Sam
