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AccountRight: Getting Started
New to AccountRight? Start your journey here.Featured Content
MYOB AccountRight version 2026.7 will be released on August 19th 2026.
AccountRight updates are typically made available around the middle of every month.
These updates include, new features, up...
Featured Content
We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Unable to open company file AR Desktop
I have a client who invited a staff member to access the AR Desktop and the below error message keeps being received when she tries to accept the invitation and login: Another employee has the same settings and can login on the same computer so what is happening to prevent the employee access?
Electronic Payments
Hi I have paid a supplier using Pay Bills and ticked Electronic payment. I then prepared the electronic payment. I then reversed it twice and it is still showing in Prepare Electronic Payments as per below. My bank register is only showing 1 withdrawal but the account is Trade Creditors/Accounts Payable not Electronic Clearing Account. How do I fix this please? Thanks JaneOnline pyts - turn off
I have just realised that ONLINE PAYMENTS has been activated. I did NOT activate it, again another MYOB money grabbing earner. I have tried to turn it OFF but the button won't move to turn it off. It is not linked to the correct codes, either. I am the owner of the product. Again, I will have to spend hours on the phone to get this removed, plus chase up with customer as the payment has not been received. MYOB 'STOP' doing automatic activations on everything and let the subscriber decide what they want or don't want rather than making us remove unwanted features. ALSO, Bring back OFFLINE BACKUPS.
How to back up/make read only
Hi MYOB team, I have closed my business and need to make my file read only/ and or have a copy on my computer. Everytime I back up it says it's on Icloud and I can't find it. If i Unsubscribe will my MYOB account right be 'read only'? I tried to follow other threads and downloaded the MY AR server edition. To try to import into it but, can't seem to do it as everything is too confusing. Thank you
Support Request Response Time
Hi Team We have been waiting since the 17/7 for a response to a support request. Other than the standard response of "our support team is on the case" and the 3-5 days unrealistic estimate we have had nothing. The case still has the status of "new". For us this particular event is not urgent but it does leave us wondering how exactly we get timely help if something is urgent. Please advise what the actual response time is for support requests.
Database duplication to a spare MYOB test file?
Hi All, We are in the middle of implementing a new software integration and would like to duplicate our current file to the test file we have already set up. We figured the easiest way would be to restore to the test file however now that MYOB have removed that essential function, would the simplest way forward be for MYOB Support to do the duplication on the back end? If it is possible I will wait the hours on the phone to talk to someone because emails queries go unanswered for days on end it seems.
PAYG withholding tax
Can anyone tell me if this is correct our employees including myself have to pay tax last year, as apparently we didnt pay enough. is it because Foreign Resident is selected? I have tried to manually change each individual employee to tax free threshold but it keeps defaulting back to Foreign Resident. Does anyone have a solution, I lodged a request with Myob yesterday afternoon still waiting for someone to get back to me. I would apprecaited any help thanks
