AE Tax printing letters - address errors

KAM054
4 Posts
Cover User
Australia
KAM054
Cover User

4Posts

0Kudos

0Solutions

AE Tax printing letters - address errors

Our tax module is linked to practice manager.  We note that frequently one of the standard letters in the tax letters module generates the wrong client address or wrong client name.  It is the Individual Tax Asessment Letter and contains switch fields dependent on the refund/payable.  Is there a quick fix, we would like to use this letters feature more.

1 REPLY
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MYOB Moderator MattN
658 Posts
MYOB Moderator
MattN
MYOB Moderator

658Posts

76Kudos

82Solutions

Re: AE Tax printing letters - address errors

Hi @KAM054

 

Thanks for your question.

 

We are already working with your internal IT teams to set up a replica of your database in your test environment to troubleshoot why this is occuring for only some clients.

 

We are looking at both data and application configuration.  Once the issue is resolved, your internal IT team will be made aware.  Might be a good idea to check in with them on this issue (as it was already raised by them with us.)


cheers,

Matt
Practice Solutions Product Specialist
MYOB Australia Pty Ltd
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