Two-factor authentication for accountants firm and it impacts on accessing our clients files

Contributing User Yvonnev
9 Posts
Contributing User
Australia
Yvonnev
Contributing User

9Posts

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Two-factor authentication for accountants firm and it impacts on accessing our clients files

Hi MYOB

 

Is there a more detailed fact sheet or white paper that we can go through to understand the impacts on our practice if our clients choose to use the 2FA security features. 

 

Specifically, we need to understand how our current practices of accessing our clients MYOB data files by accountants, managers and partners during the compilation of work and review process, will need to change and what those changes need to be. 

 

Currently on your website the only scant information is provided at http://help.myob.com/wiki/display/sec/Two-factor+authentication , which is more marketing of the feature rather than the indepth details that we need to understand how this will impact our accounting practice, clients and our employees. 

 

thank you 

2 REPLIES
MYOB Moderator MattN
673 Posts
MYOB Moderator
Australia
MattN
MYOB Moderator

673Posts

77Kudos

83Solutions

Re: Two-factor authentication for accountants firm and it impacts on accessing our clients files

Hi @Yvonnev

 

Thanks for your post - what an awesome question!  And one we've been seeing a lot lately in support.

 

The following link has a bit more info regarding two-factor authentication (2FA) and how it comes into play for Accounting practices : http://help.myob.com/wiki/display/sec/Two-factor+authentication+for+accountants+and+bookkeepers

 

A couple of key points to note:

  • 2FA is not required when you use your MYOB login to log into AE or AO software in your practice
  • clicking the "Live" icon in AE/AO will not prompt the user to use 2FA to authenticate
  • Accessing the partner.myob.com website directly (such as from your laptop, when visiting a client) will require 2FA authentication once it's set on for you.

Hope that helps!  If you have any further questions, don't hesitate to ask.


cheers,

Matt
Practice Solutions Product Specialist
MYOB Australia Pty Ltd
Contributing User Yvonnev
9 Posts
Contributing User
Australia
Yvonnev
Contributing User

9Posts

1Kudos

0Solutions

Re: Two-factor authentication for accountants firm and it impacts on accessing our clients files

Hi @MattN

 

Thanks for trying to provide more clarity over the 2FA changes, but the information you have in your link is the same marketing materials page I quoted in my original post, and it does not give me specific information that is needed for our practice to understand the implications this has on the way we need to do business should a client choose to activate 2FA. 

 

For example, we need to understand things like (if i am reading the scantly detailed marketing material correctly), each of our employees will all need to have their own login to the clients data file (no communial logins) that then has to be linked to their personal mobile phones. This means that we may need to either provide company mobile phones to all employees (including employees that do not have face-to-face contact with clients) or provide them with a mobile phone allowance. 

 

This is the type of indepth detail we need at an accounting practice level to understand how 'the way we do business' with our clients will need to change internally due to the IT changes for 2FA. This will especially be important as we perceive it is not unreasonable to think that in the future 2FA (or similar) will be mandetry and not an opt-in-opt-out option. 

 

Please, can we have more specific details, even if they need to be send via PM. 

 

Thanks. 

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