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Our client sends an email, and the 'Do you want to import the email into MYOB Document Manager?' box appears.
She clicks 'Yes' and the 'Create email' box pops up.
She then selects 'NEW email not associated with a previous email' and after hitting OK, nothing happens.
Note that we have just updated them to AO 2016.1. Are there any suggestions we can try to resolve this?
Solved! Go to Solution.
You could try uninstalling the MYOB AO Workstation software then reinstalling it. This will reinstall the Document Manager clients and reactivate them in Microsoft Office.
The installation software is normally located at: \\<MYOB AO SERVER NAME>\MYOBAO\AOSQL\WorkstationInstall\Setup.exe
Let me know how you go.
That will do it