Invalid SOAP Fault

This thread is now archived and closed to new comments.
Some of the links provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
Experienced User ITWorx_NZ
21 Posts
Experienced User
New Zealand
Solved: Go to Solution

Invalid SOAP Fault

Hi, folks.


I have an Accountant client running Tax Manager in AO, and they've suddenly started getting this error, when clicking on 'Client IRD data refresh' from the Tasks menu:


Agency name: <client company name>

Error: Server returned an invalid SOAP fault. Please see InnerException for more details.


Is this problem with them, or the IRD? Where can I find this 'InnerException'? Thanks.

MYOB Moderator MattN
636 Posts
MYOB Moderator
Accepted Solution Solved Solution

Re: Invalid SOAP Fault

Hi @ITWorx_NZ


Firstly, please accept my apologies for the delay in responding.


the IRD were having issues which is why you would have seen a number of clients experiencing the issues with the Client IRD Refresh.


The SOAP fault is because the request for data gets sent off to the IRD, and the response sent back was not formed correctly.


The issue should now be resolved as far as we are aware.  If you are still encountering the problem, let us know so we can communicate with the IRD that the issue is still occuring.


Practice Solutions Product Specialist
MYOB Australia Pty Ltd
Experienced User ITWorx_NZ
21 Posts
Experienced User
New Zealand

Re: Invalid SOAP Fault

Thanks. I'll check with my client tomorrow, but everything is likely okay. Smiley Happy
Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
Get the conversation started and make a new post Start a Post