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User
Hycrc
Posts: 1
Registered: ‎17-12-2010
Australia
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Emailing with Outlook 2010

We have just upgraded to AccountRight Plus 19 and Outlook 2010. Whenever I send an email eg purchase order, Outlook asks me to Allow or Deny sending the email. I click on Allow and it is sent. What do I do so that I don't get this message and the email is sent? I get an error if I click on Help.

Ultimate Partner
Julie_A_C
Posts: 2,643
Registered: ‎07-09-2010
Australia
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Re: Emailing with Outlook 2010

Hi

 

In the old outlook and in the current version of windows mail, you can go into the options of outlook/window mails and on the security tab there is the option to be warned when other programs are trying to send mail.

 

At some of my clients if we had 50 or so statments/invoices to send via myob, we would deselect prior to sending and then reselect once we were finished to alleviate the need to say allow on every invoice being sent.

 

I'm not sure if in the latest version of outlook the option is as easily located.

 

It your decision whether you deselect for good but if you are only sending one or two items at a time I would suggest you say allow so that you retain the security setting in the event that you get a virus in your system that starts sending viruses to others via your email.

Julie Carter AIPA, BBus(Acctg),
MYOB Professional Partner, Registered BAS Service Provider
Associate Member of Institute of Public Accountants
ph: 0417 927 654 email: accuratebooks7@gmail.com
Accurate Books Always (Servicing from Leederville to Pinjarra, Fremantle to Armadale WA)
Ultimate Partner
Clive
Posts: 3,277
Registered: ‎11-01-2007
Australia

Re: Emailing with Outlook 2010

Hi Adriana,

 

It is an Outlook issue.  There is a program called ClickYes http://www.contextmagic.com/express-clickyes/ that puts an automatic Allow on programs trying to send email.  The free version works with Outlook up to 2003 - the paid version will work in 2007 & 2010.

 

Regards

Clive Williams

MYOB Certified Consultant & Accredited Trainer; Ostendo Consulting Partner
Cert IV Financial Services (Bookkeeping); Cert IV Training & Assessment; BAS Agent 92620 006
Providing on-site MYOB support in Sydney, the Blue Mountains and Hawkesbury
Remote support available for MYOB throughout Australia
Mobile: 0418.657.833 AH (02) 4754.4151
email: clive@crwservices.com.au website: www.crwservices.com.au
User
WELEC
Posts: 4
Registered: ‎24-07-2011
New Zealand
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Re: Emailing with Outlook 2010

So yet again we are having to try and find a third party solution to a failing in MYOB....

They blame Microsoft, but come on guys, is there no continual development and patches between software versions to support the people who keep you in business?

I don't care who's fault it is, when you're Microsoft you are the dog, MYOB is the tail, and you go where the dog goes.

This is not the first instance of having to find a fix - the same thing happened when the logo logo wouldn't print on PDFs - download Quicktime we were told..... It really isn't good enough, and MYOBs support on this issue is also poor.

We updated our system last year which came with Windows 7 - the rest is pretty obvious.....

I am just the consumer, I buy what the market dictates at the time, but I do expect current products to work with each other.

We have been using MYOB for years, primarily because our accountant does, however after spending money on upgrades from Business Basics, Accounting 15, Accounting 17 and then to Account Right for the GST increase, not to mention having to buy Office for Outlook - to still have this annoying problem hacks me off, and leaves me adamant I won't be spending more money on MYOB products, and will actively look for an alternative......

And all it would have taken is a fix for a simple problem which is not unique to me......

2 out of 10 for effort MYOB! :smileymad:

Partner
cmhiggo
Posts: 3
Registered: ‎10-10-2010
Australia
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Re: Emailing with Outlook 2010

Thanks Clive

 

You helped me out!

 

More info here for those interested http://answers.microsoft.com/en-us/office/forum/office_2010-customize/allow-or-deny-prompt-when-send...

 

Thanks

 

Chantal Higgins

Contributing User
Teressa
Posts: 14
Registered: ‎06-10-2010
New Zealand
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Re: Emailing with Outlook 2010

Interesting... so what this is telling me is that if I want to get my emails working properly after spending horrendous dollars on MYOB software and new Outlook that I have to pay AGAIN to download ANOTHER program to make it work? Can someone please explain to me in plain english, how to fix this problem! I'm fed up with having to 'allow' every email and I've read numerous posts on this but they are all in tech speak! 

 

 Thanks in advance! :smileyhappy:

 

P.S I am normally a easy going person but this is driving me crazy!

MYOB Moderator
Leeya
Posts: 824
Registered: ‎18-05-2011
Australia
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Re: Emailing with Outlook 2010

Hi Teressa

 

The message "A program is trying to send an e-email message on your behalf. If this is unexpected, click Deny and verify your antivirus software is up-to-date" or a similar message is a Microsoft Outlook security feature introduced with Outlook 2000.

 

With the constant threat of computer trojans, viruses and worms what are design to attach themselves to emails and be sent to all your Outlook contacts in the disguise of an attachment, the message you receive is to alert you to this possibility. The security feature does not recognise that you are trying to email an invoice, purchase order, remittance advise attachment from MYOB.

 

This message can also affect some users from sending an email from within Microsoft Excel. I have provided a link I found on the Microsoft Support forum. The solution that was suggested was to install ClickYes.

 

I have also provided another link to the Microsoft Office support website which also discuss why this message appears and how to possibly stop it.

 

Regards,

Leeya
MYOB Client Support

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MYOB Moderator
Leeya
Posts: 824
Registered: ‎18-05-2011
Australia
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Re: Emailing with Outlook 2010

Hi All

 

After further investigating and testing, we have identified the possible cause of the Outlook warning when trying to email from AccountRight.

 

Within the Trust Center > Programmatic Access of Microsoft Outlook, I suggest selecting Warn me about suspicious activity when my anti-virus software is inactive or out-of-date (recommended).  Please see attached .PDF of screen prints on how this is done.

 

As mentioned this is a Outlook setting and MYOB does not lightly ask users to change settings outside of AccountRight programs. Please ensure that you have an active, update-to-date anti-virus software installed onto your computer before making any changes to your settings. If you are not comfortable with making such a change, please consult your IT Specialist for advice.

Regards,

Leeya
MYOB Client Support

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Contributing User
Teressa
Posts: 14
Registered: ‎06-10-2010
New Zealand
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Re: Emailing with Outlook 2010

Hi there, :smileytongue:

 

Ok so I've gone into the ClickYes site, and as I'm now running Outlook 2010, I must install the Pro version which is going to cost me an extra $40 USD. I tried installing the ClickYes free program but it won't even run on my pc for some odd reason.

I've just spent a small fortune with MYOB and Microsoft, why should I have to pay more to get something as simple as this working? I'm a little disheartened that with all previous versions, the Invoices/Statements go out fine... Shouldn't the newer programs be better and more streamlined? I understand the protection required from viruses etc but this is ridiculous. I am running up-to-date anti-virus, but when I go into the programmatic access in Outlook, it won't let me change anything (everything is light grey)

I also had a look at the Microsoft link you kindly put up and this refers to Outlook 2007 and sadly does not give me any answers as I can't change my programmatic access.

 

Surely MYOB / Microsoft should be figuring this out between them? I'm not the only one to be having this issue :smileyfrustrated:

 

Does anyone have any answers that aren't going to cost me even more money please :smileyvery-happy:

 

Thanks for your help

 

Teressa :smileysurprised:

Contributing User
Teressa
Posts: 14
Registered: ‎06-10-2010
New Zealand
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Re: Emailing with Outlook 2010

:smileyvery-happy:

 

Well well, gotta love technology! In my frustration, I tried again and hey presto! IT WORKED!!

 

So for all those interested, ClickYes free version does in fact work with Outlook 2010! I am still a little miffed that MYOB and Microsoft haven't sorted this without a third party program but hey, if it's working now, I'm a happy camper. :smileylol:

 

Thanks again