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MYOB SLOW!!!

DMW-Industries
4 Posts
Cover User

MYOB SLOW!!!

Can anyone help me with the speed of MYOB today.  I have checked with our IT guys its not our internet or our modem or any of the things MYOB likes to blame.  I actually want to scream its that slow.

7 REPLIES
MYOB Moderator Steven_M
17,752 Posts
MYOB Moderator
New Zealand

Re: MYOB SLOW!!!

Hi @DMW-Industries

 

So we can investigate further can you confirm the following information:

  • Who is your ISP (Internet Service Provider)?
  • What area of the country are you?
  • Is there any parts in particular that are being impacted i.e. logging in?

Kind Regards,
Steven
MYOB Client Support
DMW-Industries
4 Posts
Cover User

Re: MYOB SLOW!!!

Optus NBN is the service provider.

We are in Toowoomba Qld

The areas we were working in when I made the post were reconciliations and purchase orders.  Nothing special.

Ultimate Partner BooksInTheCloud
1,096 Posts
Ultimate Partner
Australia

Re: MYOB SLOW!!!

Hi DMW-Industries

 

Have your IT people excluded the files from the anti virus software.  That can have a big impact on preformance.  

 

Refer to this thread recommend you pass this onto your IT people to exclude if you havent already got this in place.

 

http://help.myob.com/wiki/display/ar/Speed+and+performance+tips

@renae2peas
MYOB Moderator Steven_M
17,752 Posts
MYOB Moderator
New Zealand

Re: MYOB SLOW!!!

Hi @DMW-Industries

 

Thank you for your information.

Our team have reviewed the speed of AccountRight Live and it does appear to be working at its normal performance now. It may take a little bit for that change to flow through to clients. 

Do let us know if you continue to have issues


CC @BooksInTheCloud


Kind Regards,
Steven
MYOB Client Support
DMW-Industries
4 Posts
Cover User

Re: MYOB SLOW!!!

Thanks for that ,I have passed this on to the IT guys to have a look at.

CanterburyCompu
2 Posts
User
New Zealand

Re: MYOB SLOW!!!

Also experiencing very slow response as to make MYOB un-usable. As you can see below it is not a network issue and turning of AV is not a suitable response (we are a computer service shop) , the same AV was running okay yesterday and the day before ..........

Workstation is a brand new Windows 10, intel i7 with 16GB RAM and 2 x 1TB HDD

scbam
1 Post
Cover User
Australia

Re: MYOB SLOW!!!

Adelaide, sa Telstra nbn

too slow to use.

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