Reply
This thread is now archived and closed to new comments.
If you have a question please post a new topic.
Experienced User
sprout
Posts: 95
Registered: ‎12-12-2011
Australia
0 Kudos

Memory Errors still persist...

Using MYOB SP2.1

Windows OS XP SP3

4GB RAM

32 Bit OS and Office

yadda yaddah...

 

Ok... Still regularly getting "out of memory" crashes.  What is even more annoying is you cannot even dismiss the error message.  It just keep popping back and back and back.  The only way to deal with this is to kill MYOB with 'Alt + ctrl + del' and start again.

 

Below is the official blurb and attached is a picture of what you get on screen.

 

Losing interest real fast in MYOB, but for the sake of others (and myself for the last few weeks of using this product), perhaps someone can advise?

 

 

ERROR MESSAGE FOLLOWS:

 

Huxley Application Error Report
===============================

Recorded at: Wednesday, 7 March 2012 10:14:45 PM

Code:
System.OutOfMemoryException


Message:
Exception of type 'System.OutOfMemoryException' was thrown.


Stack:
Stack Trace
----------------------------------
1 : (System.OutOfMemoryException)
Exception of type 'System.OutOfMemoryException' was thrown.
   at System.Windows.Forms.FeatureSupport.IsPresent(Object feature)
   at System.Windows.Forms.Application.get_ComCtlSupportsVisualStyles()
   at System.Windows.Forms.ButtonInternal.ButtonStandardAdapter.PaintWorker(PaintEventArgs e, Boolean up, CheckState state)
   at System.Windows.Forms.ButtonInternal.ButtonStandardAdapter.PaintUp(PaintEventArgs e, CheckState state)
   at System.Windows.Forms.ButtonInternal.ButtonBaseAdapter.Paint(PaintEventArgs pevent)
   at System.Windows.Forms.ButtonBase.OnPaint(PaintEventArgs pevent)
   at System.Windows.Forms.Control.PaintWithErrorHandling(PaintEventArgs e, Int16 layer)
   at System.Windows.Forms.Control.WmPaint(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ButtonBase.WndProc(Message& m)
   at System.Windows.Forms.Button.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

 

 

*** END OF ERROR MESSAGE

MemoryError.jpg
MYOB Moderator
Barry_C
Posts: 2,948
Registered: ‎09-06-2011
Australia
0 Kudos

Re: Memory Errors still persist...

Hi Sprout,

 

Can you tell me exactly when this error occurs. 

 

Is it as soon as you clicked "Receive Payments"?

Were you allocating amounts to each sale when it occured?

Did it occur when clicking record?

 

This error message generally occurs when trying to create large transactions, For Example, a sale with multiple line items, General Journal entries, Receive Payments when allocating more then 1 amount to a sale.  Large Transactions causing error messages should be resolved with Service Pack 3 however I will confirm this with you later this week.

Kind Regards

Barry
MYOB Client Support

Want to recognise a useful post?
Click the star to give Kudos

Valued User
boba
Posts: 244
Registered: ‎01-07-2010
Australia
0 Kudos

Re: Memory Errors still persist...

Sprout,

 

A small query Are you using XP Home or XP Pro? The specs call for Pro.

 

Just a shot in the dark.

 

Boba

Super Partner
Tazter
Posts: 666
Registered: ‎03-11-2011
0 Kudos

Re: Memory Errors still persist...

Hi

 

The attached images are from a "XP Pro SP 3 32-bit 2.00GHz AMD Athlon(tm)XP 2400+ with 2GB RAM - 80gb hard Disk with 64GB Free Space" machine.

They are from tests I conducted in late January 2011 on SP2; 8 x 90 page "Sales & Receivables" reports were produced and both images reflect the conclusion of those reports having been run.

 

It does disturb me that your machine appears to crash well short of what I could only describe as a similar demand on memory but you have 1.23GB more memory available than the 2GB available on my XP PC.

 

Can you please explain what other processes are running apart from MYOB that would consume your PC memory?

Ideally it would be of significant benefit if you could display similar images that include shots from the "Windows Task Manager".

 

Thank you.

Kind Regards

Tony Lane - Ulverstone - Tasmania
5. XP After 8 Reports Displayed.JPG
6. XP After 8 Reports Displayed Performance.JPG
Experienced User
sprout
Posts: 95
Registered: ‎12-12-2011
Australia
0 Kudos

Re: Memory Errors still persist...

Hi Boba,


XP Pro...

 

I did have the task manager open earlier to check out what was going on. Next time I will grab screen shots.