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Recurring transactions changing scheduled dates

Contributing Cover User mae
12 Posts
Contributing Cover User
Australia

Recurring transactions changing scheduled dates

I have a number of weekly recurring schedules, however, once the transaction records, it changes the schedule to fortnightly.

 

Please see attached screen shots.

 

How do I fix this and have MYOB follow the schedule I originally set up?

Image 1.JPG
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3 REPLIES
MYOB Moderator Steven_M
17,528 Posts
MYOB Moderator
New Zealand

Re: Recurring transactions changing scheduled dates

Hi @mae

 

Recurring Transfer Money transactions is something that we have passed through to the required team for investigation in relation to the AccountRight 201x range. As you have indicated when you set a frequency to be weekly, once that transaction does record the next scheduled date will be in two weeks rather than weekly. 

 

A current workaround is to rather than set up a Transfer Money recurring transaction is to do a Spend (or Receive) Money transaction, which is not affected by this particular situation.


Kind Regards,
Steven
MYOB Client Support
Contributing Cover User mae
12 Posts
Contributing Cover User
Australia

Re: Recurring transactions changing scheduled dates

Hi Steven

 

Thank you for your response. Do you have a timeframe for when this might be fixed?

 

Using spend and receive is not a solution for me.  I would need to spend the money from one account and then receive it in another.  I just need to record money moving from one account to another, I don't want to over complicate it.

 

It is very disappointing that MYOB cannot get this right, there are so many bugs in your software, yet we have to manage our entire company finances in it and just put up with the problems.

 

I think it is time to start trialling a new provider.

 

Mark

MYOB Moderator Steven_M
17,528 Posts
MYOB Moderator
New Zealand

Re: Recurring transactions changing scheduled dates

Hi @mae

 

At this stage we don't have a timeframe for when this particular situation would be resolved. However as mentioned it is something that we have passed onto the required team for further investigation.


Kind Regards,
Steven
MYOB Client Support
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