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User
MichaelWard
Posts: 1
Registered: ‎25-11-2010
New Zealand
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Reset Administrator Password

Hi All

 

I have a client who has several AccountRight Premier files. For one of them they do not know the administrator password. Is there a reset function? If not, what are their options?

 

Thanks

MW

Trusted Partner
Zappy
Posts: 335
Registered: ‎13-11-2007
Australia

Re: Reset Administrator Password

[ Edited ]

Mike you can send the file to MYOB to have it removed. If they are not cover customers there is a charge involved.

 

Cheers

 

Kevin V Russell t:0407744914

Zappy Business Services
Box 5014
LPO East Geelong
Victoria 3219
t: 04 07744914
f: 03 52231480
Contributing Partner
Marie_ABC
Posts: 22
Registered: ‎04-06-2009
Australia
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Re: Reset Administrator Password

I just rang myob on that matter now & even with coverage there is still a charge 1/2 price....

Not happy Jan!

:smileymad:

Marie Blute
MICB 317535
MYOB Professional Partner
TPB Registered BAS Agent 94953000
Adept Bookkeeping Consultancy Proprietor
Contributing Cover User
Gyps
Posts: 7
Registered: ‎02-04-2011
Australia
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Re: Reset Administrator Password

I am in the same situation, we do have MYOB cover, so does anyone know how much MYOB will charge?

Thanks

Sue

Trusted Partner
LFW02
Posts: 66
Registered: ‎10-06-2007
Australia
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Re: Reset Administrator Password

Hi There

3-4 day turnaraound With cover is $29 Without Cover is $55.00

4 Hour turnaround With Cover $50 Without cover $105.00

 

Attached is the form you need to submitt

Cheers

 

 

Lynne Wagner
Zebra Accounting and Business Systems
PO Box 234
SHERWOOD QLD 4075
Ph: 0408 990 121
email: lynne@zabs.com.au
Cover User
Robbie12345
Posts: 2
Registered: ‎16-03-2011
Australia
0 Kudos

Re: Reset Administrator Password

Why does a password need to go to MYOB for reset?
Valued Partner
Phil
Posts: 260
Registered: ‎13-05-2010
Australia
0 Kudos

Re: Reset Administrator Password

The file only needs to go to MYOB if the passwords have been lost and forgotten - often people forget where they have put them and MYOB will purge the files of passwords so that a new start can be made.

 

There are 3rd party programs that could be used but we could not guarantee the results.

 

Regards

Phil I'Dell
Director
Praevia Consulting

Telephone: 08 92501085
Fax: 08 92746855
Mobile: 0417 951814
email: admin@praevia.com.au
User
pamelav
Posts: 4
Registered: ‎22-05-2011
Australia
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Re: Reset Administrator Password

We are currently on Version 15 of MYOB.  They have quoted us over $200 to recover our password.  We don't have that sort of money at this time of year.  Any advice?  We used the third party software but it doesn't work.

Ultimate Partner
Julie_A_C
Posts: 2,643
Registered: ‎07-09-2010
Australia
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Re: Reset Administrator Password

Why is it $200, I thought it was only $55 without cover?

 

Did you ever have any other user accounts you may be able to get in with?

 

Have you tried with no password?

 

Have you tried all the passwords you can think of, and that maybe you use on other sites needing a password?

 

Who would have put the password on and have you checked with them?

 

Have you tried admin as the user, with maybe no password?

 

Julie Carter AIPA, BBus(Acctg),
MYOB Professional Partner, Registered BAS Service Provider
Associate Member of Institute of Public Accountants
ph: 0417 927 654 email: accuratebooks7@gmail.com
Accurate Books Always (Servicing from Leederville to Pinjarra, Fremantle to Armadale WA)
Trusted Partner
Zappy
Posts: 335
Registered: ‎13-11-2007
Australia
0 Kudos

Re: Reset Administrator Password

Well if it is $200.00 it would seem to be somewhat excessive. It takes all of two minutes to do it. I would be checking that figure. Perhaps it is the expreess service that costs so much.

Zappy Business Services
Box 5014
LPO East Geelong
Victoria 3219
t: 04 07744914
f: 03 52231480