25-11-2010 02:00 PM
I have a client who has several AccountRight Premier files. For one of them they do not know the administrator password. Is there a reset function? If not, what are their options?
25-11-2010 02:29 PM - edited 25-11-2010 03:10 PM
Mike you can send the file to MYOB to have it removed. If they are not cover customers there is a charge involved.
Kevin V Russell t:0407744914
28-01-2011 05:17 PM
I just rang myob on that matter now & even with coverage there is still a charge 1/2 price....
Not happy Jan!
03-04-2011 10:34 AM
3-4 day turnaraound With cover is $29 Without Cover is $55.00
4 Hour turnaround With Cover $50 Without cover $105.00
Attached is the form you need to submitt
07-04-2011 07:13 PM
The file only needs to go to MYOB if the passwords have been lost and forgotten - often people forget where they have put them and MYOB will purge the files of passwords so that a new start can be made.
There are 3rd party programs that could be used but we could not guarantee the results.
22-05-2011 01:17 PM
We are currently on Version 15 of MYOB. They have quoted us over $200 to recover our password. We don't have that sort of money at this time of year. Any advice? We used the third party software but it doesn't work.
22-05-2011 01:28 PM
Why is it $200, I thought it was only $55 without cover?
Did you ever have any other user accounts you may be able to get in with?
Have you tried with no password?
Have you tried all the passwords you can think of, and that maybe you use on other sites needing a password?
Who would have put the password on and have you checked with them?
Have you tried admin as the user, with maybe no password?
22-05-2011 01:35 PM
Well if it is $200.00 it would seem to be somewhat excessive. It takes all of two minutes to do it. I would be checking that figure. Perhaps it is the expreess service that costs so much.
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