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Unable to Connect

Contributing Cover User Grip
7 Posts
Contributing Cover User
Australia

Re: Unable to Connect

Come to work early to get a jump on the day... then sit around because I can't even get MYOB started. Change to "the cloud" they told us... "change to the cloud" Smiley Mad

MYOB Moderator Steven_M
17,109 Posts
MYOB Moderator
New Zealand

Re: Unable to Connect

Hi @NikkiParsons & @feebster & @HeatherJ & @Grip

 

The issue appears to be resolved for myself are you able to try to login into AccountRight Live now to see if you are encountering the same issue?

If you are still encountering the issue, restart AccountRight, restart the computer and then if still not connecting restart the modem.

Do let us know how you get on.


Kind Regards,
Steven
MYOB Client Support
feebster
3 Posts
User
New Zealand

Re: Unable to Connect

Yes, fine now, thank you

HeatherJ
2 Posts
User
New Zealand

Re: Unable to Connect

Yes, Working again now. 

Experienced Cover User NikkiParsons
32 Posts
Experienced Cover User
Australia

Re: Unable to Connect

@Steven_M- nope, still not working.

Experienced Cover User NikkiParsons
32 Posts
Experienced Cover User
Australia

Re: Unable to Connect

@Steven_M- It's been 4 hours now and still no connection. I've re-started everything. Those working now are in NZ and I'm in Australia. What is going on please. I don't get up at 4am because I've got nothing better to do. I have to leave for a conference in 15 minutes without payroll done for 2 companies.

DSAFresh
2 Posts
Cover User
Australia

Re: Unable to Connect

Hi Steven,

We are having the same problem and still not fixed. 
I have done all of the things you've said.

Thanks,

Sarina

Contributing Cover User Grip
7 Posts
Contributing Cover User
Australia

Re: Unable to Connect

Still nothing. I know this isn't done on purpose, but what a pain and what a waste of our time!

MYOB Moderator Steven_M
17,109 Posts
MYOB Moderator
New Zealand

Re: Unable to Connect

Hi Everyone

Upon closer investigation it does appear that Australian clients are still having issues connecting to Microsoft servers and thus AccountRight Live. New Zealand clients should be working as intended.

So we can investigate further can you confirm the following:

  • What part of the country are you in?
  • Who is your ISP?
  • Have you restarted AccountRight? The computer? The modem
  • Are you able to access websites? and possibly other Microsoft services i.e Microsoft Office 365 (if you have access to it)?

@Grip@DSAFresh


Kind Regards,
Steven
MYOB Client Support
DSAFresh
2 Posts
Cover User
Australia

Re: Unable to Connect

@Steven_M

 

We are in Direk, South Australia

Our ISP is NuSkope Pty Ltd

Everything has been restarted.
We don't have Microsoft 365 but can access all other websites except couldn't log into our my.myob account online

Thanks

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