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Contributing Cover User
Posts: 6
Registered: ‎28-08-2013

can't log out of cloud or sync company file after upgrade


I've just upgrade from AR Basic 2013.2 to AR Basics 2013.3 and now I can't log out of the cloud and work offline or sync my company file.  The error message I am getting it:

"An error has occurred while updating your offline file.

Please check your internet connection and try again."

There is nothing wrong with the internet connection.

Any ideas please?



MYOB Moderator
Posts: 3,355
Registered: ‎19-01-2012

Re: can't log out of cloud or sync company file after upgrade

Hi Jacqui,


We've made a quick change from this end that may resolve this issue (this hasn't changed your file in any way). Can you please try syncing or checking out again. If it still fails, follow the 'trouble checking out' section from this support note.

AccountRight Live - checking out and checking in

Kind Regards

MYOB Client Support

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