Practice support hours over the holidays 2024
Hello to our Accountants and Bookkeepers! Please see an update below on the hours that support are available over the coming holiday break. I have also posted an announcement for the hours of our SME support teams here as well. I hope that everyone has a happy holidays, and I will see you next year! Cheers, Mike G *PS, dont forget to check out the new Partner Program space here if you haven't already
Emails Forwarded to MYOB Intray via outlook rules being rejected
I Have now tried a few different ways. Emails sent to in-tray just fine if sent without the rule but once applied to the rule i get a rejection notice. I have seen this in forums prior but no solution published The rejection note posted below for reference: Your message wasn't delivered because the recipient's email provider rejected it.
Myob AE Trust Tax Return - delete beneficiary
Looking to tidy up and remove old beneficiaries in trust tax return in AE. Getting error "This schedule is linked to a beneficiary details (g) worksheet. You must remove beneficiary details schedule no. 01 before deleting this schedule" Unable to locate this schedule. Also tried clearing every field but this is not clearing the record. Any assistance in how to remove a beneficiary from 2024 trust tax return would be appreciated.
"non-income" items classified as "income" on GST Reports?
Hi there A director borrowed an amount from the company. DR: Receivable (Director to repay): $1400 CR: Cash at bank $1400 The money was repaid: using the "receive money" feature on MYOB. DR: Cash at bank: $1400 CR: Receivable (Director has repaid): $1400 However, on the GST reports, I still see an entry of the repayment of the director loan under "sales and income" under the N-T category. To me, this is not "income" but it is still reported as income under GST reports. The question: Is this correct?i.e. should money repaid be classified as income on GST reports? Any pointers would be much appreciated.Allocating Owner personal fund payments
In setting up the business, bills were created (DR expenses or plant & Machinery) and credit accounts payable. Owners funds/equity was created by journal by DR Accounts payable CR Owners personal funds (equity). Now I ned to match the journal entry in accounts payable to the supplier but this doesn't appear possible. I'm thinking I need to create another journal to CR Accounts payable, debit one of the allocatable bank accounts (external funds). Then try and match those journal entries to the supplier to close the bill. Can someone advise whether this is the right approach?Can't change spouse details on amended tax return?
Is there a trick to changing the spouse details on an amended tax return? I have a client who didn't declare that he had a spouse when we lodged his tax return. I have gone to the original tax return and click on the A (amend) to create an amended return but when I go to the Spouse details section, it appears to be greyed out and I am unable to amend this part. Can anyone help please? I have attached a screenshot. I get the same problem when I click on the K and I can't select the spouse if I click on the three dots next to the K box either
Re-invite a user as advisor
Hi MYOB support, Our client has sent an invitation to us as an Advisor role, but we have yet to receive the invitation. Previously, we were an active user, but client cancelled all user access, so now have to re-invite. The company name is ****** Looking forward to your response. Your prompt attention to this matter will be greatly appreciated. Kind regards, Chris
Archive payroll categories
I have one client who uses lots of different payroll categories. As the staff increase up a level, their old level/category remains in their file. Can you please allow us to archive the payroll category for the staff member when no longer required. It can be time consuming for the manager to search through and remember what category each staff member is on every week., especially with a staff of 15 plus employees each week.Keep getting logged completely out
I switch between a lot of different files during the day and since Wednesday, I keep getting logged completely out of MYOB whenever I change files. This is happening on both Account Right (logging in from desktop app) and also when I log into a client file via the Partner Dashboard. On Wednesday I thought it was my internet connection but yesterday I was in a different business, on a different computer with a different internet provider and it was happening in the dashboard as well. I've noticed when I log in that the "Keep me logged in for 12 hours" button has disappeared and I'm not being asked to verify via the authenticator even though I logged in on 3 different laptops in the last 48 hours.
MYOB Practice Tax - Managed Fund Prefill
Hi, We are preparing an individual tax return in MYOB Practice Tax Online and the client has about 7 managed fund distributions on their ATO pre-fill report. When we import the pre-fill information, only one distribution is coming into the tax return. Is there a certain way to get the other distributions to pre-fill in? Or is this a known error? Any help would be much appreciated.Novated lease ITC
Hi, I am seeking an advice regarding how to set up within MYOB AccountRight to claim Novated lease ITC. Third party requires employer include GST claimable on the BAS to claim GST input tax credit then return that amount to employee by transferring back to employee trust account. I have set up liability account and payroll deduction. Salary sacrifice amount from employee wages will be transferred to third party every fortnight. Tax code N-T. I attached documents for more details. Regards Kim
