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2 weeks ago
Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge
Confirmation is a process which all company files will go through and is used to confirm that you do have a valid version for your serial number and that the company file is still active. Generally confirmation will occur between 6 - 9 months since the company file was last confirm. Confirmation can be done a number of different ways (online or via phone). If you are having trouble confirming your file do select the confirm later option this will allow access to the file for a limited period (14 days in most cases) before you have to confirm that file.
In terms of confirmation of your company file looking at the your account (serial number ending 6249) you should be able to confirm the company file online using the Confirm Online option. With confirmation you do need to ensure that the date set within Windows is set correctly - it should be set to be dd/MM/yyyy or format English (Australia) or English (New Zealand) format. Other formats can generate confirmation issues. Also if you do have a language pack installed, especially an Asian one, this can impact the confirmation of a company file.
2 weeks ago
Thank you for your reply. The date format etc. is correct. There are no other language packs installed. This issue has only been happening since we renewed our subscription recently.
Thanks for your assistance.
a week ago
Taking a look at your account I can't see anything out of the ordinary at our end that will prompt that file to be confirming each time it is open.
I would be ensuring that if the company file is being opened on multiple computers that you do have the correct date (and format) on each computer, not just the one.
Along with that I would ensure that you are entering the information into the correct file i.e. the current file. I have known a few cases where a client has restored a backup or opened an older company file each day and as that file is needing confirmation it is prompting you to confirm again.
Finally try going to Setup>>Preferences>>Security and enable/disable the option to "I Prefer to Use Automated Online Company File Confirmation". Close down the file and then disable/enable the preference to your likely.