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MYOB 16.3 Downloaded clould access

Trisha57
1 Post
Cover User
Australia

MYOB 16.3 Downloaded clould access

Installed MYOB 16.3, cannot access existing file with existing password.

 

What can I do

1 REPLY
MYOB Moderator Tallie_M
3,799 Posts
MYOB Moderator
Australia

Re: MYOB 16.3 Downloaded clould access

Hi @Trisha57,

 

Welcome to the MYOB Community Forum.

 

Are you referring to the AccountRight Live login details (i.e. an e-mail address and password) or the User Access window that appears when you double-click on your company file (i.e. a username and password)?

 

Given installing AccountRight doesn't alter anything to do with your login credentials, it may simply be that it was entered incorrectly. If you're referring to your AccountRight Live login, click on the 'Forgotten your password?' option to reset your password. This should send you an e-mail with instructions on how to do this.

 

If you're referring to the sign-on user access window after you've clicked into your company file, you can try using Administrator as the user ID and the password left blank. If that doesn't work, there is a password recovery service we offer that you can opt for. You can find out more about this, including the cost of this service, on our page MYOB data file repair services (click on the Password Recovery tab).

 

Additionally, you may also find our help page Managing passwords to be helpful.

Warm Regards,

Tallie

MYOB Client Support
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