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Something has gone wrong etc.....message continually since updating to 2016.3

Flipside
2 Posts
Cover User
Australia

Something has gone wrong etc.....message continually since updating to 2016.3

Hi

 

What is going on with MYOB and the latest update that you made us do.  Now the system is continually crashing.

 

This is unacceptable.  We have 5 large company files and do not have time to keep logging on.

 

Please advise.

 

 

3 REPLIES
MYOB Moderator Steven_M
17,546 Posts
MYOB Moderator
New Zealand

Re: Something has gone wrong etc.....message continually since updating to 2016.3

Hi @Flipside


Generally when you get the "Something has gone wrong" message in the bottom left of the message it will show you the option to view the error log. Normally we would need a copy of that particular error log to investigate further.

With that being said you may have been affected by a common situation that have been encountered by a number of different clients when their company file is located online with AccountRight 2016.3. I would recommend taking a look at System.ServiceModel.Security.SecurityAccessDeniedException: Access is denied for more information and a potential workaround that can be set up to avoid those particular crashes. This particular situation is something that the development team have been working on and we are looking into correcting with the next release (AccountRight 2017.1) due out next quarter (at this stage).

 

Do let us know how you get on and if you require further assistance.


Kind Regards,
Steven
MYOB Client Support
Contributing Cover User mglover64
6 Posts
Contributing Cover User
Australia

Re: Something has gone wrong etc.....message continually since updating to 2016.3

I am also continually getting the "Something has gone wrong etc ...." message since upgrading to 2016.3, we have 3 company data files and it is extremely frustrating.

MYOB Moderator Neil_M
3,672 Posts
MYOB Moderator
New Zealand

Re: Something has gone wrong etc.....message continually since updating to 2016.3

Hi @mglover64

 

Thanks for your question

 

As @Steven_M mentions, that particular error message will have a View Error Details option down in the bottom left hand corner of the message. To help us resolve that issue, we generally would need to see a copy of the error log so that we can investigate and resolve that issue for you.

 

Please do feel free to post any other questions that you may have



Kind regards,
Neil
MYOB Client Support
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