Start a Post

Update Employee Card attribute gives "Error You may not change this information while this employee is being used in Pay Employees"

This thread is now archived and closed to new comments.
Some of the links provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
Highlighted
8 Posts
Contributing User
Australia
Solved: Go to Solution

Update Employee Card attribute gives "Error You may not change this information while this employee is being used in Pay Employees"

Using AccountRight Plus SP3.

I go to an existing employee card.

I type anything anywhere

I click OK to save

I get "Error You may not change this information while this employee is being used in Pay Employees"

 

How can I maintain employee attributes?

8 REPLIES
666 Posts
Super Partner
Accepted Solution

Re: Update Employee Card attribute gives "Error You may not change this information while this employee is being used in Pay Employees"

[ Edited ]

You cannot do them whilst a payroll process is in progress.

Just click the 'Close' button in the 'Process Payroll' screen and you will be asked "Do you want to save this pay run to process later?", just click the 'Yes' button and it will be saved.

Now you can go and change your employee attributes; once you are finished click the 'Process Payroll' from the Payroll command module.  You will see a screen similar to the attached, just click the 'Continue' button.

Kind Regards

Tony Lane - Ulverstone - Tasmania

Attachments

Pay Run has been saved prompt.jpg
8 Posts
Contributing User
Australia

Re: Update Employee Card attribute gives "Error You may not change this information while this employee is being used in Pay Employees"

Spasibo, Komrade

1 Post
User
Australia

Re: Update Employee Card attribute gives "Error You may not change this information while this employee is being used in Pay Employees"

but what if i am not running payroll i have logged off in myob and even shut down the computer but myob still gives me the error - you may not change this information while this employee is being used in pay employees

5,173 Posts
Community Manager
Australia

Re: Update Employee Card attribute gives "Error You may not change this information while this employee is being used in Pay Employees"

[ Edited ]

 

Hi hollywood,

 

The issue with being unable to make changes to an employee card, is a known issue with some client files.

 

In order to overcome this, the first thing to ensure would be to CLEAR any existing saved payruns in process payroll. You can do this going to the Payroll Command Centre >> Process Payroll and clicking on NEW PAYRUN, when a window with the option comes up.

 

If there is no saved payrun and the issue still occurs. Try saving a new payrun for the employee with the issue. This can be done, by starting a new Payroll Process, and then exiting it, and choosing to save, when prompted. 

 

Once done, go back into process payroll and cancel this newly saved payroll transaction, by choosing the NEW PAYRUN option, as described above.

 

If you are still unable to make changes to the card, please send me a message, as you may need to send the file in for one of our Specialists to look at.


 

 

Kind regards,

Suja Pillai
Social Support Manager
MYOB Australia Pty Ltd

2 Posts
Cover User
Australia

Re: Update Employee Card attribute gives "Error You may not change this information while this employee is being used in Pay Employees"

Hi There,

 

I have the same problems and have tried all the method you mentioned but without any luck as the error still keep coming. Can you please have this fixed for me ASAP.

 

I notice that people having this problems since January and still not been fixed. I'm currently using PAck 3 of MYOB2012.

 

Kind regards,

 

Andrew

1,703 Posts
Former Staff
New Zealand

Re: Update Employee Card attribute gives "Error You may not change this information while this employee is being used in Pay Employees"

Hi Andrew,

 

I understand that you called through to our support team, and that one of our specialists repaired your file and returned it last night.  We'll be happy to assist if you have any further issues.

Kind regards,

Will
MYOB Client Support

Accept as SolutionGot an answer that solves your issue?
Mark it as an Accepted Solution

1 Post
User
Australia

Re: Update Employee Card attribute gives "Error You may not change this information while this employee is being used in Pay Employees"

I have tried to do the same thing and I still come up with the error. I need to update employee addresses for year end PAYG payment summaries and can't update the card file.

809 Posts
MYOB Moderator
Australia

Re: Update Employee Card attribute gives "Error You may not change this information while this employee is being used in Pay Employees"

[ Edited ]

Hi Dove, 

 

To resolve this issue in your software run the tool provided on our support note  "DataException" error when using Payroll in AccountRight Plus 2012

 

The support note states the 'Data Exception' error however it also covers the instance of the error message "Error You may not change this information while this employee is being used in Pay Employees".

Kind Regards,

Anna
MYOB Client Support


Accept as SolutionGot an answer that solves your issue?
Mark it as an Accepted Solution

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post