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update 2016.3 will download but not install

Rosgd
1 Post
Cover User
Australia
Solved: Go to Solution

update 2016.3 will download but not install

 
4 REPLIES
MYOB Moderator Neil_M
4,190 Posts
MYOB Moderator
New Zealand

Re: update 2016.3 will download but not install

Hi @Rosgd

 

Welcome to the MYOB Community Forum, I hope you find it a great resource.

 

Are you able to clarify something for us, so that we can assist you resolve this issue? When you are trying to install AccountRight, are you receiving any error messages? If you are, are you able to clarify the exact wording of the error message and when it occurs?

 

In addition, you may want to have a look at our help article, Installation troubleshooting, which does go through a number of common installation issues and how to resolve those error messages.

 

Please do let us know how you get on with this,



Kind regards,
Neil
MYOB Client Support
updated
2 Posts
Cover User
Australia

Re: update 2016.3 will download but not install

MYOB.AccountRight.API.AddOnConnector.Installer.msi cannot be found.

MYOB Moderator Tallie_M
3,853 Posts
MYOB Moderator
Australia
Accepted Solution Solved Solution

Re: update 2016.3 will download but not install

Hi there @updated,

 

It sounds like you may be installing the PC edition of AccountRIght v2016.3, is that correct? If so, could you please try downloading and installing the Server Edition? You can find this in your my.MYOB account - once logged in, go to My Products > Downloads > select your product > choose AccountRight Server Installer 2016.3. Please try installing that and see how you go.

Warm Regards,

Tallie

MYOB Client Support
updated
2 Posts
Cover User
Australia

Re: update 2016.3 will download but not install

Thank you, Now is working.

Regards,

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