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User
PennyWise
Posts: 2
Registered: ‎24-06-2011
Australia
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AccountEdge Crashes when "Start New Financial Year " Selected!

Hi All,

 

I have problem with AcountEdge V5.01 which crashes after "Start New Financial Year "  is selected and then after a while of it going through all the checking etc. of the data file it just CRASHES!

 

Any workarounds, suggestions or solutions would be gratefully accepted as it's driving me crazy. ;-(

 

Cheers,

 

PW

 

 

Ultimate Partner
Mike_James
Posts: 2,551
Registered: ‎08-05-2007
New Zealand
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Re: AccountEdge Crashes when "Start New Financial Year " Selected!

Take a backup, then run an Optimise first (not sure if your version is new-ish, but try File, Optimise...), and if this produces errors then you may need to send your file to MYOB for correction.

Regards Mike (mike@datawise.co.nz)
DataWise Limited (www.datawise.co.nz), developers of:
DataWise ProActive - Multi-user cross-platform sales management add-on
DataWise Report Writer - Specialised Reporting from MYOB programs
User
PennyWise
Posts: 2
Registered: ‎24-06-2011
Australia
0 Kudos

Re: AccountEdge Crashes when "Start New Financial Year " Selected!

Hi Mike,

 

Thanks for the suggestion and tried to do it but it keeps asking me to shorten the name (see attach) ! Which I have by half but it's still not happy with filename length.

 

Just how short does it have to be and why does it matter?

 

Cheers,

 

PW

 

 

Ultimate Partner
Mike_James
Posts: 2,551
Registered: ‎08-05-2007
New Zealand
0 Kudos

Re: AccountEdge Crashes when "Start New Financial Year " Selected!

Just wondering if your filename has a .myo extension, if not, add it, if it has, remove it.

Regards Mike (mike@datawise.co.nz)
DataWise Limited (www.datawise.co.nz), developers of:
DataWise ProActive - Multi-user cross-platform sales management add-on
DataWise Report Writer - Specialised Reporting from MYOB programs