Cannot Login to my atlas website

Gailrobbo
1 Post
User
Australia

Cannot Login to my atlas website

I cannot acess my MYOB Atlas website. My customers cannot access my website. WHY am I paying for something I can't use? I have spent and hour and a half on the phone and on Online chats to not  get any support what so ever. How can it be legal to take money for a product and then not be able to contact the provider when you need them. Get it sorted or refund the payment I have just madeto renew the domain. 

1 REPLY
MYOB Moderator CloverQ
6,079 Posts
MYOB Moderator
Australia

Re: Cannot Login to my atlas website

Hi @Gailrobbo,

 

Welcome to the MYOB Community Forum, I hope you find it a valuable resource. 

 

I'm afraid that we do not provide phone support for Atlas, it is supported via emails only at atlas@myob.com, which I can see you have also sent an email enquiry through. 

 

The reason you are unable to access the Atlas website, is because we have processed your cancellation request last year. I had responded to your email with more details, please feel free to reply with any questions you may have. 


Kind regards,
Clover
MYOB Client Support
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