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Webpage has not renewed

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Contributing Cover User nikkim
6 Posts
Contributing Cover User
New Zealand
Solved: Go to Solution

Webpage has not renewed

Morning,

 

My webpage was up for renewal as at 18/03/17, I renewed before this date and payment made.  However, my webpage is not working.

 

Are you adlbe to assist with tis matter ASAP.

 

Thanks,

Nikki

6 REPLIES
Contributing Cover User nikkim
6 Posts
Contributing Cover User
New Zealand

Re: Webpage has not renewed

Also, when renewing the domain name I always get a message saying it has failed and will not process.  Do I have to renew domain AND pay a yearly subscription as well?!  Sorry I am a little confused.

 

 

MYOB Moderator Liam_M
3,472 Posts
MYOB Moderator
Australia

Re: Webpage has not renewed

Hello @nikkim

 

Domain names are separate to your website hosting. Your Atlas subscription (which can be paid monthly or annually) covers your website hosting. This is the cost to store your website files and send them to anyone requesting your webpage.

 

A domain name is a website address. You can purchase any number of domain names including none. If you choose not to purchase a domain name your website will just be available from the default address you were given when you signed up for MYOB Atlas (which is http://pmimp002.myob.net/). Your website renewal has processed, but the domain name renewal hasn't.

 

Can you please log into your Atlas website (which you can reach using the link above) and select 'my domain names' from the 'site settings' menu. Attempt to renew the domain again by clicking the renew button next to it. If an error message appears, please take a screenshot of what it says.

Kind Regards

Liam
MYOB Client Support
Contributing Cover User nikkim
6 Posts
Contributing Cover User
New Zealand

Re: Webpage has not renewed

Screenshot.png

MYOB Moderator Liam_M
3,472 Posts
MYOB Moderator
Australia
Accepted Solution Solved Solution

Re: Webpage has not renewed

Thanks @nikkim

 

We've corrected the problem stopping your domain from renewing and processed your renewal now. I'm sorry for the delay.

Kind Regards

Liam
MYOB Client Support
Contributing Cover User nikkim
6 Posts
Contributing Cover User
New Zealand

Re: Webpage has not renewed

Awesome, thanks - it's all working now.

MYOB Moderator Liam_M
3,472 Posts
MYOB Moderator
Australia

Re: Webpage has not renewed

No worries @nikkim. Glad to hear that it's working!

Kind Regards

Liam
MYOB Client Support
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