domain name renewal

Contributing User Sm
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domain name renewal

Hi, my domain renewal has lapsed. I renewed my banking info & (what l thought) renewed my domain name.
I found out that it did not work. (This was back in July). Realising, I tried again today & although my domain name is still available, l was again unable to complete the registration process. It simply stalls on the new page.
How can this problem be fixed please ???
7 REPLIES
Contributing User Sm
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Still can’t renew domain

I still can’t register my domain name. Can somebody please help. I have read all posts. According to them, l should not be having a problem here, but I am.
MYOB Moderator CloverQ
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CloverQ
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Re: Still can’t renew domain

Hi @Sm,

 

Since the domain name has fully expired, it will need to be re-purchased, instead of being renewed. 

 

Fully expired internal domain name shall be listed as an external domain name in your Atlas website. Unlinking it from your Atlas website would remove it from your account, so it can be re-purchased.

 

We have cleaned up the domain for you. Please log in to your Atlas website, and give it another try to purchase the domain name. Feel free to let us know how it goes for you.


Kind regards,
Clover
MYOB Client Support
Contributing User Sm
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still not working

Thank you for the reply.
I quickly began the process of buying a domain name. It won't accept the payment.
My banking details are registered, didn't work, l tried use new card, didn't work. Keeps saying it won't accept it.
Please help
Contributing User Sm
8 Posts
Contributing User
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Sm
Contributing User

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Re: Still can’t renew domain

It will not accept my card details.
I have tried a few times with no success.
Please help.
MYOB Moderator CloverQ
6,441 Posts
MYOB Moderator
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CloverQ
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Accepted Solution Solved Solution

Re: still not working

Hi @Sm,

 

We've made some updates at the back end, could you please give it another try to purchase the domain? 

 

Please do let us know how you go, we are happy to assist further.


Kind regards,
Clover
MYOB Client Support
Contributing User Sm
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Contributing User
Australia
Sm
Contributing User

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thank you

It worked. Thank you.
Will the domain name link automatically or do l have to do it manually?
MYOB Moderator CloverQ
6,441 Posts
MYOB Moderator
Australia
CloverQ
MYOB Moderator

6441Posts

414Kudos

1035Solutions

Re: thank you

Hi @Sm,

 

That's fantastic! 

 

Domain names purchased within Atlas will be linked to your Atlas website automatically. I can confirm that the domain name is currently active, and pointing to your Atlas website correctly. 

 

If you have more questions, please feel free to post again at any time.


Kind regards,
Clover
MYOB Client Support
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