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Merchant fees not automatically reconciling
Hi there, We've just started receiving online payments minus the merchant fees as advised by MYOB but it doesnt seem to be automatically reconciling. The amounts obviously dont match and are out of balance. We have attempted to sort this out ourselves, we gone through the online support about "Changes to how you pay for online payments" But we cant seem to be any wiser. Going into the Online Payment Portal, and check the ledger accounts but they appear to be the appropriate ones. However we cant seem to sort this issue out. Can someone please advise what we are not doing and help make transactions automatically reconcile as its supposed to? Thanks Michael21Views0likes5CommentsOnline Payment for Sales Orders
Don't think this is such a new idea but would be great if MYOB could make it work. Our process is to receive a deposit or full payment on a Sales Order before we manufacture the custom order. We need to be able to send an Sales Order Invoice to the customer to allow them to make a full or part payment online via MYOB payments - keep it as an order in our system, not an invoice - until the job is complete. I have turned off the function of using online payments due to the inconvenience this causes.426Views2likes6Comments