We deal with a few large international companies who require invoices to go to one automated email address and statements to go to their accounts payable email address.
Can MYOB make an allowance in a future release to have a dedicated sales invoice email address and a dedicated statement email address.
"Being able to have different email addresses for sales invoices and statements"
Could we please have the option for 2 seperate email address for invoices and for statements - alot of our customers require tax invoices to be sent to 1 email address into an automated invoice system and statements toi be sent to another email address
I think this can be done via placing multiple email addresses separated by : (semicolon) in the email address field in Accountright. We use this to email ourselves a copy of all invoices so if a customer requires a resend or disputes an invoice sent we have records.
Great tip on including yourself Mikev we do this too. In our case we also some of our clients that request invoices be sent to multiple recipients in their organisation such as operations, accounts and management but I also agree with Leah11 that it would be helpful to be able to specify a seperate one for Statements (if required by the client).
Something to keep in mind though that we've found can become a problem with adding multiple recipients email addresses (some of our clients go to 4 or 5 plus ourselves) is that on days when we larger volumes of invoices being emailed (particularly when they include clients with muiltple email addresses) they get triggered as "Spam" by Microsoft and our accounts email address automatically gets locked for a period of 24 Hours ... which is very frustrating.
Note: The reason we email from Outlook is because we have to attach Consignment Notes and other supporting documentation which do by emailing directly from MYOB as this option is not supported (yet - but hopefully will). Plus like Mikev we also like to be able to forward on original email trails when clients say they've never received them.
Hi Suzi_Byrom re your email bouncing as spam if you put too many names in the to or bcc field. I wonder if you are using Office365 or Gmail. If you use an internal server then SPF & DKIM may solve this issue. :)
2 email fields needed in customer card
My comment disappeared from my previous post. With the arrival of invoice-only email addresses, we need room on the customer card for the email to the office/admin person as well as the invoicing email.
I have the same issue with many of my account customers.
If you send the statements to the wrong address they will be ignored.
At the moment if you change the email address on 1 customer when emailing invoices, you can't change any more until you send and do it again.
This is also very infuriating.
I also need to send invoices and quotes to different email address.
I would also like to be able to choose which email address invoice reminders are sent to. Currently they get sent to the warehouse along with the customer as distribution is handled offsite by a third party logistics company. Obviously the warehouse was not happy with this situation and so I have had to switch off this otherwise handy feature.
I have a few customers who want invoices sent to one email address and statements sent to another. It appears this is a common request. Has MYOB Accountright the capacity to do this yet? Seems to be something that has been requested for some years.
Also, sometimes quotes are to be sent somewhere different again...
I have exactly the same issue - It would be great if this could be included in a future release
We require 3 more detail lines on each product item, to enable us to have our website connected to our myob as well as a bar code scanner. Currently we only have our website linked to our myob and we use all the detail lines in each item for this. This works so well. We cannot connect a bar code app to our system because we short detail lines for the setup. We are stuck and cannot develop our systems further. We would have to change inventory systems to have this. PLEASE ASSIST!
This update is desperately needed! We have so many large customers who require us to send invoices to one email address, statements to another email address, and enquiries to another address. It's impossible to remember as to who wants what sent where and, having the ability to store these preferences will save time and enable us to fulfill customer requests.
